JOB POSTING: Graybar British Columbia www.graybarcanada.com

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Department / Location: Burnaby, British Columbia

Hiring Manager: Kevin Podmore

Summary

The Customer Service – Inside Sales Representative proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction. This position provides our customers with a high level of service which includes delivering the highest quality customer care in accordance with corporate objectives and revenue goals.

Major Responsibilities

- Handle incoming and outgoing customer telephone calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base.
- Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
- Handle written correspondence received from and sent to customers in a timely manner.
- Assist and support Account Managers by providing technical support to customers and end users, as well as sharing information that will allow both parties to offer customers a total Graybar solution.
- Consult with clients and customers after a sale to resolve problems and to provide support in an efficient and effective manner.
- Provide customer feedback to the Branch Manager in a timely fashion.
- Participate in training sessions, trade shows, branch meetings and sales meetings as requested.
- Keep management informed of local competition and market conditions.




- Track stock out items and recommend recent stock items.
- Deal with product related problems such as defective products, the return of products and warranty situations.
- Other duties may be assigned as needed.

Preferred Skills & Experience:
- Minimum Grade 12 education; however, a technical background (i.e. Electrical

Engineering Technologist) or post-secondary education is considered an asset.
- Broad knowledge of the company's products and services, with the ability to effectively present these to Graybar Canada’s customers.
- One to three years of related sales experience considered an asset.
- Must exhibit excellent time management and organizational skills.
- Possess strong relationship building skills to cultivate and develop customer loyalty.
- Ability to work with all levels of employees and management, both internally and externally.
- Strong customer service and troubleshooting skills.
- Exceptional conflict resolution, negotiation and objection handling skills.
- Basic Electrical and Mathematical skills.
- Excellent spoken and written communication skills.
- Must demonstrate honesty and integrity.
- Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
- Willingness to go the extra mile.
- Proven proficiency with Microsoft Office products including Outlook, Excel, Word and

PowerPoint.
- This is a brief outline of position responsibilities and does not intend to be all-inclusive of the current or future duties, responsibilities or reporting relationships of the position.

📌 CUSTOMER SERVICE REPRESENTATIVE (CSR) - Burnaby, BC
🏢 Graybar Canada
📍 Burnaby