The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Pay: $3,293.00-$3,640.00 per month

Responsibilities

- Respond to customer inquiries through phone, email, chat, and other communication channels.
- Provide accurate and timely information regarding orders, deliveries, and service-related issues.
- Handle customer complaints and concerns professionally and effectively.
- Use de-escalation skills to manage difficult or frustrated customers and find appropriate solutions.
- Coordinate with drivers, warehouses, and internal teams to resolve customer issues.
- Follow company procedures, policies, and standard operating procedures (SOPs).
- Accurately record customer interactions and update case information in the system.
- Manage multiple customer inquiries and tasks simultaneously while maintaining accuracy.
- Escalate complex or urgent issues to the appropriate team or supervisor when necessary.
- Maintain a professional and helpful attitude when communicating with customers and colleagues.





Qualifications

- Able to communicate effectively in English, both verbally and in writing.
- Cantonese, Mandarin, and/or French is an asset.
- Basic computer skills and the ability to learn new software and systems.
- Strong attention to detail and accuracy.
- Ability to multitask and prioritize work in a fast-paced environment.
- Strong problem-solving and communication skills.
- Able to remain calm and skilled under pressure.
- Strong customer service and conflict de-escalation skills.
- Reliable, responsible, and willing to work as part of a team.
- Previous customer service experience is an asset but not required.

What We Are Looking For The successful candidate should be patient, detail-oriented, organized, and comfortable handling multiple tasks at once. You should be able to communicate clearly with customers, understand their concerns, and work toward a practical solution even in stressful situations.

📌 Customer Service Representative/Receptionist (Etobicoke)
🏢 Emile
📍 Etobicoke