Drive enterprise renewals with Trilogy as a Senior Customer Success Manager. Engage with high-value clients, optimize AI-driven sales processes, and secure long-term contracts. This hands-on position focuses on managing the renewals pipeline for enterprise accounts.

You will engage directly with decision-makers, overcoming objections and enhancing retention strategies. At Trilogy, you'll refine AI tools to maximize sales efficiency, all while being part of a fast-moving, cutting-edge team. Key Responsibilities:

- Lead high-level discussions with key customers
- Own the renewal process for enterprise clients
- Create and improve B2B renewals playbooks
- Drive contract negotiations and minimize churn
- Utilize AI-driven insights to enhance strategies Requirements:
- 8+ years in CSM or account management
- Proven track record in managing renewals worth $100K+
- Fluent in English, both verbal and written
- Experience with AI tools in a professional context
- Availability during U.S. business hours Leverage your expertise in enterprise renewals and AI strategies to excel in a stable role at Trilogy.

📌 Customer Success Manager at Trilogy Remote (Vancouver)
🏢 Crossover
📍 Vancouver