Job Title: Customer Success Manager (Global Workforce Solutions)

Location: Toronto, Ontario, Canada (Hybrid)

Employment Type: Full time

About the Role

We're looking for an experienced Customer Success Manager – Global Workforce Solutions to manage and strengthen relationships with KOMP's enterprise and mid-market customers. This role will help clients successfully navigate global workforce operations while driving platform adoption, engagement, and long-term customer value.

Key Responsibilities

- Manage relationships with enterprise and mid-market customers.
- Understand client workforce objectives, challenges, and operational requirements.
- Drive adoption and utilization of KOMP's workforce platform and services.
- Coordinate with Compliance, Operations, Product, and Finance teams on client requirements.
- Support customers through onboarding and ongoing workforce operations.
- Monitor account health, customer engagement,



and satisfaction.
- Identify opportunities to improve customer outcomes and expand platform utilization.
- Act as a strategic partner for clients managing distributed and international teams.

Qualifications

- Bachelor's degree in Business Administration, Human Resources, or a related field.
- 4+ years of experience in Customer Success, Account Management, or Client Services.
- Experience within SaaS, HRTech, workforce solutions, EOR, or professional services preferred.
- Strong client-facing and stakeholder-management skills.
- Understanding of HR or global workforce operations is an advantage.
- Excellent communication, problem-solving, and relationship-building skills.

Apply today: [email protected]

📌 Customer Success Manager (Global Workforce Solutions) (Toronto)
🏢 KOMP
📍 Toronto