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Customer Support Representative

Lone Wolf Technologies

Toronto

Remote

Full time

Support

Seeking a Customer Support Specialist to provide technical support for Lone Wolf's Back Office product, focusing on email, phone, and chat support.

Responsibilities include troubleshooting, logging support sessions, managing case workloads, and facilitating conflict resolution. Ideal candidates have 2-3 years in customer support, preferably with Back Office experience, and accounting knowledge.

Preferred skills include experience with Salesforce, Zendesk, or similar systems, and proficiency in Microsoft Office Suite. Knowledge of Lone Wolf Foundation and Remote Desktop is advantageous.

Compensation ranges from $55,000 to $60,000 annually.

Lone Wolf Real Estate

Technologies, Inc. is an Equal Opportunity Employer.

Overview

- Support real estate transactions through a digital lead-to-close experience.
- Provide technical support for Lone Wolf's Back Office product to broker customers.
- Facilitate conflict resolution and enhance customer experience.

Key Responsibilities
- Support customers via email, phone, and chat for Lone Wolf's Back Office product.
- Log support session details and customer challenges in the ticketing system.
- Manage and prioritize case workload and backlog.




- Collaborate with peers to troubleshoot and resolve issues.
- Diagnose, test, and resolve customer software challenges using interpersonal skills and product knowledge.
- Answer customer questions with excellent email and telephone etiquette.
- Support broker accounts using knowledge of Lone Wolf Foundation.
- Submit and monitor Jira tickets for bugs or issues.
- Facilitate conflict resolution and escalate issues as needed.
- Identify opportunities for product and customer experience improvements.

Requirements/Skills/Qualifications

- Minimum 2-3 years of experience using or supporting Back Office.
- 2-3 years of experience in Customer Support preferred.
- Accounting knowledge is ideal.
- Experience with Salesforce, Zendesk, Intercom, or similar ticketing systems preferred.
- Knowledge of Remote Desktop is an asset.
- Chat support experience is a plus.
- Knowledge of Lone Wolf Foundation is a plus.
- Proficiency with Microsoft Office Suite or related software.

Compensation & Benefits

- $55,000
- $60,000 a year

Additional Information
- Lone Wolf Real Estate Technologies, Inc. is an Equal Opportunity Employer.

Job Details
- CompanyLone Wolf Technologies
- LocationToronto, ON (Remote)
- TypeFull-time
- WorkplaceRemote
- CategorySupport

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