Summary of the Position

Reporting to the General Manager, the Support Interim Manager’s primary role will be intake of reported issues, provide direction on troubleshooting and coordinate with an elevated internal support structure. Maintain and revise documentation and information on Novaflow’ s custom built dispensing solutions. Work with customers to provide timely resolution. Attention to detail and multi tasking skills will be needed to ensure customer issues are addressed in a timely manner.

Key Responsibilities and Duties

· Provide leadership to current staff and assign work.

· Provide timelines to customers with completion dates. Manage workload between employees.

· Provide a key point of contact for Corob customers throughout North America. Troubleshoot problems called in, live chatted, or emailed to support the operation of our custom software and hardware solutions.

· Determine possible mechanical/pneumatic solutions to pass onto client maintenance department using system specific internally generated documentation.

· Assess customer needs to create PRD for sales quoting.

· Generate training materials for internal and external customers.

· Ensure case notes are accurate and updated in a timely manner.

· Case work budget tracking for Acc. Rec.





Essential Skills & Education

· Post secondary accreditation in applicable fields or equivalent experience

· Excellent Customer Service skills, Interpersonal Skills, English speaking / writing Bilingual (French) an asset

· Time management skills and ability to complete tasks in a timely manner.

· Programming experience with SQL, C#, .net framework

· Adept in the use of the full suite of Microsoft Office applications.

· Proficient with computer architecture, Microsoft Operating systems, MSSQL.

· Proficient in both written and verbal communication in English, multilingual considered an asset.

Beneficial Additional Skills & Experience

· Familiarity with Electro-pneumatics, fluid dynamics.

· Customer Support Experience.

· Mechanical aptitude.

· Working knowledge of software programming and methodologies.

· Experience working with and supporting a manufacturing environment.

· Networking and IT related Knowledge

· Database management skills

Pay: $69,000.00-$99,000.00 per year

Benefits

- Casual dress
- Dental care
- Flexible schedule
- In office parking
- Paid time off
- RRSP match

Work Location: In person

📌 Customer Support Project Manager (Brockville)
🏢 Novaflow Systems
📍 Brockville