Advance your career with Teleperformance as a B2B Customer Support Specialist III in Toronto. This hybrid role emphasizes specialized services and supports dental offices in resolving complex issues. In this position, you will manage intricate customer escalations and drive satisfaction through consultative product support.

With a background in customer service or account management, you will utilize strong communication and negotiation skills to foster long-term partnerships as you identify opportunities for process improvement. Key Responsibilities:

- Address and resolve high-complexity customer escalations
- Provide expert product recommendations aligned to needs
- Oversee distributor and group channel relationships




- Lead critical de-escalation conversations with clients
- Identify and report systemic issues affecting service

Requirements:

- 2-4 years of experience in customer service or B2B environments
- Proven experience with high-complexity customer scenarios
- Advanced CRM and system navigation expertise
- Strong data analysis skills for trend recommendations
- Preferred experience in dental or healthcare sectors

Support fantastic client relationships and process efficiencies at Teleperformance's hybrid work setting.

📌 Customer Support Specialist III at Teleperformance (Toronto)
🏢 TP Canada
📍 Toronto