The purpose of this job is to provide all aspects of Data Centre Operations and provide required guidance.

Responsibilities

- Serve as the first point of contact for customers or users seeking technical assistance over the phone or email.

- Create/acknowledge, follow-up, escalate and resolve incidents/service requests as per procedures within allocated timelines.

- Ensure tickets are always updated until issues are resolved and communicate the progress to the end user client/user.

- Resource should be open to work in rotational shifts.

- Resource should be keen to learn newer things related to technology and domain.

- Resource should be energetic and passionate to drive results for business needs and personal growth in technology and/or domain knowledge.

- Perform basic monitoring and troubleshooting activities via Control-M Tool
- NetBackup Tool
- OBM [Operation Bridge Manager]
- Mail sweeper
- Discovery Accelerator
- HPE3PAR
- NASTEL MQ Series
- BlackBerry
- V-Sphere
- AD [Active Directory]
- SEP [Symantec END Point Protection for Servers and Workstations] etc.

- Resource should have valuable Knowledge about OBM and METIS/Service Now for the Incidents/Changes/Requests/Problems.

- Resource if has additional knowledge about IT Infrastructure like patching Unix/Windows and SimpliVity

- Network Topology and basic knowledge for database [SQL/Oracle/Sybase]; storage like SAN
- NAS; backups like StoreOnce
- NetBackup would be an added advantage.

- Performing Morning Report checks and sharing it across.

- Tape Rotation/Restore via the mentioned procedures.





- Adhere to and enforce Security and Corporate policies related to usage of IT hardware/software.

- Co-ordination with the Different Teams and with the Data Centre Teams while opening cases for them and taking update from them and sharing to specific teams.

- Keep the work area and IT storage well organized and clutter free.

- Perform ad-hoc/project-related tasks and additional responsibilities assigned by the DCO manager. Prepare and publish various IT reports on an ad-hoc and/or regular basis.

- Create and/or maintain/update technical Standard Operating Procedure (SOP) documents.

- Liaise effectively while maintaining good working relationships with various internal/external IT teams and vendors.

Qualifications

- Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

Or

- A degree in Computer Science, IT, Systems Engineering or a related qualification.

Preferred Qualifications/ Skills

- Good understanding of IT infrastructure and troubleshooting.

- Technical and system expertise in relevant IT workstreams.

- Good problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.

- Good analytical and problem-solving skills.

- Ability to effectively interact with users and IT staff in implementation of new functionality and solving problems.

- Strong communication skills (written and verbal).

- Capability to coordinate and execute tasks assigned.

📌 Data Center Operations Engineer (Montreal)
🏢 VBeyond
📍 Montreal