- Mastercard’s Loyalty team is part of Consumer Acquisition and Engagement (CA & E) and works with leading financial institutions, retailers, airlines, and digital partners to deliver loyalty capabilities that improve customer engagement and create measurable business value
- The team’s rewards products help clients modernize rewards, expand consumer choice, increase program value, and deliver more seamless loyalty experiences across channels and markets
- The Director, Product Management, Enterprise Loyalty will help shape the global product strategy for Enterprise Loyalty, define how new capabilities come to market, and support commercialization across regions

- This role will partner across Product, Marketing, Sales, Delivery, Servicing, regional teams, and external partners to build clear product narratives, strengthen go-to-market execution, and ensure rewards solutions deliver measurable value for clients, consumers, and Mastercard

- Contribute to the global product strategy and roadmap for Enterprise Loyalty, with a focus on client value, market relevance, and scalable growth

- Translate client needs, market insights, and business priorities into clear product opportunities, roadmap recommendations, and execution plans

- Support the full product lifecycle from concept and validation through launch, commercialization, growth, and ongoing optimization

- Develop go-to-market plans, product positioning, sales enablement, and launch materials that help regional and commercial teams bring rewards solutions to clients

- Partner with Consulting, Marketing, Sales, Delivery, Servicing, regional teams, and external partners to align product priorities and support successful market adoption

- Support business case development, pricing inputs, packaging recommendations, and commercialization planning for new and enhanced rewards capabilities

- Use data, client feedback,



and performance insights to identify opportunities, prioritize improvements, and strengthen product, revenue, and customer experience outcomes

- Maintain awareness of competitive trends, emerging rewards models, partner ecosystems, and broader loyalty innovation across global markets

- Develop clear product narratives and executive-ready communications that help internal teams understand, sell, and support rewards products

- Contribute to continuous improvement of the rewards operating model, sharing best practices and helping strengthen product management discipline across Enterprise Loyalty- Strong communication skills, with the ability to create clear product narratives and engage stakeholders across levels and functions

- Solid analytical mindset, with the ability to use data, metrics, and business cases to support recommendations and improve product performance

- Experience supporting or leading product launches, market rollouts, commercialization efforts, or client implementations

- Commitment to continuous learning, collaboration, and delivering products that create value for clients, consumers, and Mastercard

- Global product experience, including working across regions, markets, client segments, or operating models, with an ability to adapt product approaches to local market needs

- Experience in loyalty, rewards, customer engagement, digital commerce, or adjacent product environments

- Strong product management experience, including product strategy, roadmap development, go-to-market planning, commercialization support, and product lifecycle management

- Comfortable operating in ambiguity, structuring problems, and helping teams move from idea to validation to execution

- Demonstrated ability to influence and build trusted relationships with regional teams, internal partners, vendors, and clients

- Demonstrated ability to translate strategy into practical plans that can be executed across complex, cross-functional environments

📌 Director of Product Management (Rewards, Enterprise Loyalty) (Toronto)
🏢 Mastercard
📍 Toronto