Elevate your career with Manulife as the Director of Sponsor Services, focusing on exceptional service and operational outcomes in a hybrid workplace. Lead high-performing teams to enhance client experiences across Canada. This strategic leadership role demands a seasoned professional with over ten years in financial services or retirement operations.

You’ll guide teams in plan administration, advisor support, and operational execution, partnering with key departments to bolster growth and satisfaction. Your influence will drive digital transformation initiatives through automation and AI, while fostering a culture of innovation and accountability. Key Responsibilities:

- Lead Sponsor Services teams across Canada Retirement




- Ensure high service standards and operational performance
- Collaborate with cross-functional teams for optimal outcomes
- Manage complex regulatory and operational issues effectively
- Develop leaders and promote continuous team growth

Requirements:

- 10+ years in financial services or related fields
- 5+ years leading multiple teams
- Bilingual English and French preferred
- Proven track record in operational excellence
- University degree in relevant discipline

Shape the future of retirement operations at Manulife and drive impactful customer experiences.

📌 Director of Retirement Services at Manulife (Montreal)
🏢 Manulife
📍 Montreal