Director of Strategy and Customer Experience (Toronto)

Director of Strategy and Customer Experience (Toronto)

29 Aug
|
United States Digital Space
|
Toronto

29 Aug

United States Digital Space

Toronto

Join the company as the Director of CX Strategy & Systems, where you will innovate customer engagement through technology leadership. As Director, you will lead the strategic roadmap for customer experience technology, guiding a high-performing team of analysts and program managers. Your proven leadership and project management skills will shape the company’s approach to customer engagement, ensuring alignment with business goals.

You’ll also play a key role in AI adoption to enhance customer service delivery. Establish clear acceptance criteria and UAT protocols

- Bachelor’s degree in relevant field; MBA preferred
- Successful track record in technology project delivery
- Experienced with Salesforce and other CX tools
- Redefine the customer experience landscape by leading cutting-edge technological strategies at the company.

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📌 Director of Strategy and Customer Experience (Toronto)
🏢 United States Digital Space
📍 Toronto

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