Lead client care initiatives as the Director of Personal Lines Operations at Mitch, fostering a culture of exceptional service in a adaptable work environment. Drive improvements through data and technology. In this pivotal role, you will shape the future of client interactions by designing a service model that prioritizes efficiency and quality.

Your leadership will focus on identifying operational challenges and championing loyalty through data-driven strategies. This role requires collaboration with various stakeholders to enhance the overall client experience in line with business goals. Key Responsibilities:

- Design a customer-centric service model
- Analyze and improve operational performance metrics
- Develop strategies for enhancing client retention




- Uphold compliance and operational integrity
- Collaborate across teams to align service with business objectives Requirements:
- 10+ years of relevant leadership experience
- Extensive knowledge of personal lines in insurance
- Proficient in data analysis for operational insights
- Proven ability to achieve business results
- Strong people management and leadership skills Make a lasting impact on client care at Mitch, driving innovations that enhance customer experiences and operational efficiency.

📌 Director, Personal Lines Operations (Whitby)
🏢 Mitch Insurance
📍 Whitby