The Absence Management Consultation Services Center of Excellence is part of the Group Benefits Disability organization and is focused on supporting the health, productivity, and positive financial outcomes of clients and their employees. As an AMCS Disability Specialist, you will support the administration of strategic, best-in-class disability case management in partnership with the Associate Manager. This role contributes to our mission by helping reduce the duration of employee work absences while supporting the training and development of Case Analysts and Case Managers.

In this opportunity, you will help coach teams, solve complex claim issues, build solid partnerships, and contribute to a culture of continuous improvement.

Position Responsibilities

·Coach and mentor a team of AMCS Case Analysts and Case Managers.

·Inspire current staff to achieve their potential through candid feedback.

·Support the administration of strategic, best-in-class disability case management.

·Creatively solve complex claim issues.

·Establish and cultivate internal and external partnerships.

·Contribute to a high level of quality by conducting regular audit reviews.

·Foster a continuous improvement culture.

·Participate in and/or lead various agile initiatives.

·Support the training and development needs of Case Analysts and Case Managers within the AMCS Center of Excellence.

Required Qualifications

·Completion of post-secondary education in a health sciences field.

·2-3 years’ experience managing health recovery absences.

·Knowledge of absence management philosophy and processes.

·Knowledge of medical terminology, treatment and/or physical/mental functional ability assessment.

·Superior communication skills.

·Ability to think creatively and strategically to solve problems.

·Willingness to listen, think differently, and learn from all levels of staff while working toward the best solution for the organization.

Preferred Qualifications

·2+ years of work experience in a health-related field would be an asset.

·Experience in technical training and development of staff.

·Experience in coaching, mentoring, technical training, and/or developing people.





·Passion for sharing knowledge in a fast-paced environment.

·Natural curiosity that leads to continuous improvement.

·Ability to thrive in a agile team environment.

·Driven by a passion to do what is right.

·Encourages self and others to have a growth mindset.

When you join our team:

·We’ll empower you to learn and grow the career you want.

·We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

·As part of our global team, we’ll support you in shaping the future you want to see.

This posting supports an ongoing hiring initiative for existing and/or future vacancies. About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment.



A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

CAN, Ontario - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$59,100.00 CAD - $98,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness advantages, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

📌 Disability Specialist (Canada)
🏢 Manulife Financial
📍 Canada