Dispatch Operator - Full Time - Ontario Shores

Site Description: Ontario Shores is a public hospital providing a spectrum of specialized assessment and treatment services to those living with complex and serious mental illness.

Position: Full Time Dispatch Operator

Site: Ontario Shores

Averaging Agreement: Overtime is ESA

Hours: Monday to Friday (0700-1600)

Payrate: $21.37/hr. - $22.66/hr. "Based on levelling system"

Posting Date: Aug 27, 2026

Internal Closing Date: September 11, 2026

External Closing Date: September 11, 2026

:

- Assist the Supervisor and/or Team Lead with incident and complaint investigations.
- Assist with audits and documentation management as requested by the Supervisor, Team Lead, and/or the Hospital.
- Communicate any concerns/issues with Supervisor or Team Lead.
- Communicate information to Clients and Security team members using telecommunications systems and equipment. Information management of major incidents, escalating major incidents to required stakeholders as per the established procedure.
- Provide customer service to Hospital Staff, Security Staff, and General Public.
- Take incoming radio, phone, and in-person calls, document details and escalate to the proper resource.
- Dispatch all service calls to the appropriate responder(s) as per the established procedures.
- Direct back-up support units, as needed, to incidents and calls for service.
- Complete detailed documentation and reports of activities as called into the Security Department.
- Monitor security systems (i.e., CCTV, access control, alarms, etc.) and respond in accordance with established procedures.




- Interacts with Police, the Fire Department, and EMS.
- Updates and maintains the Security Incident database.
- Perform other duties as assigned.

Prerequisites:

- Strong reading, writing, and verbal communication skillsProficiency with MS Office suite, Outlook, Word, Excel, Etc.
- The ability to type a minimum of 50 WPM with no errors
- Ability to process large call volumes and exercise sound and accurate decisions
- Minimum 6 months of experience in Alarm Monitoring, Dispatch, CCTV Monitoring, or Call Centre experience
- Immunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2)
- Preference will be given to candidates with full G class driver's license
- First Aid CPR C
- Legally authorized to work in Canada
- Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
- Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) training program prior to their onboarding training to ensure they meet the requirements of the position

Please be aware: The UOF/MOAB certification is not paid as it is a pre-employment requisite; however, Paladin will cover all the costs of the training with a 6-month commitment to the position/availability. Why choose Paladin?

- Market-competitive salary and benefits package
- Free Uniforms
- Security license reimbursement
- Dry cleaning & hemming/tailoring allowance
- Paid vacation & sick days
- Work today, get paid today—daily pay available
- Additional perk

📌 Dispatch Operator - Full Time - Ontario Shores (Whitby)
🏢 Paladin Security
📍 Whitby