Job Title: Dispatcher

Job Summary:

A Dispatcher schedules and coordinates drivers, technicians, or emergency personnel by assigning routes, monitoring progress, and communicating with customers and team members to ensure timely and productive service.

Key Responsibilities:

- Receive and process service requests, orders, or emergency calls.
- Schedule and assign drivers, technicians, or field personnel.
- Monitor routes and track vehicle locations using GPS or dispatch software.
- Communicate with drivers and customers regarding schedules, delays, and updates.
- Maintain accurate records of dispatch activities and deliveries.
- Resolve scheduling conflicts and respond to unexpected issues.
- Ensure compliance with company policies and safety regulations.
- Prepare reports and update operational databases.

Required Skills:

- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Problem-solving and decision-making skills.




- Basic computer proficiency and familiarity with dispatch or GPS software.
- Ability to remain calm under pressure.
- Attention to detail and time management.

Qualifications:

- High school diploma or equivalent (required).
- Previous dispatch, customer service, or logistics experience is often preferred.
- Knowledge of local roads and transportation regulations is an advan

Job Type: Full-time Pay: $20.00-$22.00 per hour

Perks

- Dental care
- Extended health care
- Vision care

Flexible language requirement:
- French not required

Ability to commute/relocate:
- Lindsay, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:
- dispatching: 1 year (required)
- Administrative: 1 year (required)

Work Location: In person

📌 Dispatcher/Customer Service (Lindsay)
🏢 Gravity Plumbing and Heating
📍 Lindsay