Who We Are At OPENLANE we make wholesale easy so our customers can be more successful.

What We Offer

- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For As a Dispatcher (Transportation Coordinator), you will coordinate the daily activity within the transportation department, including ensuring timely and efficient dispatch of drivers for pick up/deliveries, coordinating sublet transportation carriers, posting charges, and reporting on transportation department activities to local management and our corporate office.

You Are

- Organized. You are comfortable working in a fast paced environment, and can stay organized when handling multiple tasks.
- Detail-oriented. You will ensure a high degree of accuracy in your tasks, in accordance with our customer and company requirements.
- Team-oriented. You will support the Transport Supervisor/Manager with the day to day, and willing to jump in where needed to assist.

You Will

- Act as a point of contact for transportation and ensure customers receive prompt, efficient and courteous attention.
- Coordinate the movement of vehicles to and from the Vehicle Logistics Centers (VLC), including dispatching loads for correct arrival designation, completing all related paperwork to ensure a smooth transaction.
- Manually or electronically enter data in an accurate and timely manner,



including vehicle information, locations, and other documents, into our transportation and inventory management systems.
- Accurately quoting transportation services, processing transactions, & posting charges according to contracts and company specifications.
- Investigate any discrepancies and communicating same to appropriate personnel in a timely manner.
- Coordinate with lead drivers to ensure vehicles are picked up in a timely and efficient manner.
- Assist with scheduling for transport drivers, ensuring adequate staffing in connection with the volume of driveaway services.
- Be familiar with procedures for handling all aspects of customer service.
- Maintain excellent customer service, robust telephone support and ability to answer or research the answer to customer questions.
- Act as a point of contact for transportation services within the VLC, ensuring customers receive prompt, efficient, and courteous attention; and escalating any concerns to the Transportation Supervisor/Manager.
- Resolve any customer complaints in a friendly, courteous manner. Advise manager or designated supervisor of all serious complaints or incidences.
- Pro-actively promote transportation services in collaboration with our Sales & Dealer Relations teams.




- Run aging reports and contact sellers and buyers regarding outstanding shipments.
- Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
- May assist with onboarding, training, and supporting transportation employees with job related tasks.
- Ensure all company vehicles are in safe operating condition by scheduling regular maintenance and ensure weekly van inspections are completed in accordance with our safety program.
- Other duties as assigned.

Must Haves

- High School diploma or equivalent.
- 1-3 Years’ of related experience in a logistics or dispatching role.
- Tech-savvy, and comfortable using Google Suite.
- Strong customer service and communication skills.
- Excellent organizational and time management skills.

Nice To Haves

- Post-secondary education in a related field is an asset.
- Self-starter who can assess work volumes and ensure timely completion of prioritized tasks.
- Experience with AMS, VTrace, and other OPENLANE systems.
- Bilingual (English/French) is an asset.

Sound like a match? Apply Now - We can't wait to hear from you! Note: This in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. Compensation Range Of Hourly: $22.00 - $25.00 CAD

(Depending on experience, skill set, qualifications, and other relevant factors.)

📌 Dispatcher (Richmond)
🏢 OPENLANE
📍 Richmond