About Our Company

Nexklima Inc. is a full-service commercial and residential HVAC and Electrical company based in Woodbridge, Ontario, proudly serving the Greater Toronto Area. We provide reliable heating, cooling, ventilation, and electrical solutions for residential, commercial, and industrial clients.

Our services range from preventive maintenance and troubleshooting to emergency service, repairs, equipment replacements, and new installations. We work with a wide range of HVAC and mechanical systems, including boilers, rooftop units, heat pumps, fan coils, chillers, cooling towers, ventilation equipment, and other building systems.

At Nexklima, we understand that our success depends on the quality of service we provide and the people behind it. We are committed to delivering professional, responsive, and dependable service while building long-term relationships with our clients.

Our Mission

Our mission is to keep our customers comfortable, their equipment operating efficiently, and their buildings running safely and reliably. We strive to provide prompt solutions, high-quality workmanship, and exceptional customer service on every service call and project.

Our Core Values

- Customer First – We prioritize our clients' needs and work to exceed their expectations.
- Reliability – We do what we say we will do and respond when our customers need us.
- Professionalism – We maintain a high standard of communication, workmanship, and service.
- Teamwork – We work together across our office, field, warehouse, and management teams to achieve the best results.
- Integrity – We conduct business honestly, transparently, and responsibly.
- Safety & Quality – We take safety seriously and strive to deliver quality work that stands the test of time.
- Continuous Improvement – We are always looking for better ways to serve our customers and improve our operations.

Job Summary The Dispatcher supports the day-to-day operations of Nexklima Inc. by efficiently scheduling and dispatching technicians to service calls, maintenance appointments, emergency calls, repairs, and installations. The Dispatcher must be organized, proactive, and able to think critically when determining the best technician for each call. This position requires strong communication skills and the ability to coordinate effectively between customers, technicians, the Operations Manager, Purchasing, and Warehouse.

The ideal candidate is comfortable working in a fast-paced service environment, can prioritize multiple requests at once, and understands that efficient dispatching directly contributes to both customer satisfaction and company productivity.

Essential Duties and Responsibilities The essential functions include, but are not limited to,



the following:

- Report directly to the Operations Manager.
- Dispatch all service calls and appointments while ensuring maximum scheduling efficiency without compromising customer satisfaction.
- Manage the dispatch board and technician schedules to maximize productivity, reduce downtime, and keep field personnel moving efficiently.
- Assign the right technician to the right job based on qualifications, experience, location, availability, and job requirements.
- Monitor technician schedules throughout the day and make adjustments as required.
- Ensure customers are notified in advance if a technician will not arrive within the scheduled time window and coordinate a new appointment when necessary.
- Communicate with the Purchasing and Warehouse Coordinator to arrange efficient delivery of parts, materials, and equipment to technicians.
- Make every effort to keep technicians productive and minimize delays caused by parts, scheduling, or access issues.
- Follow Nexklima's established Priority Service Schedule and dispatch procedures.
- Share responsibility for ensuring technicians arrive at designated appointments on time and prepared for the job.
- Communicate with technicians throughout the day regarding job status, customer requirements, access information, parts, and scheduling changes.
- Debrief technicians after each service call and ensure all required service notes, deficiencies, recommendations, photos, and paperwork are properly completed.
- Ensure technicians collect payment or obtain required purchase orders/authorization as applicable after completion of service.
- Follow up on open calls, quoted repairs, return visits, and outstanding service requirements.
- Communicate professionally with customers regarding appointment times, delays, emergencies, and service updates.
- Assist the Operations Manager with improving dispatch procedures, scheduling efficiency, and overall department productivity.
- Develop and maintain tools, spreadsheets, and processes that improve efficiency within the service department.
- Maintain accurate records and ensure all information is properly entered into the company's systems.
- Obey and promote the company's Code of Ethics, Team Rules, and Team Philosophy.
- Perform other duties as assigned by management.

Minimum Qualifications

- High school diploma or equivalent required.




- Post-secondary education or an Associate Degree is considered an asset but is not required.
- Previous experience in dispatching, HVAC, electrical, construction, property management, customer service, or a service-based industry is considered an asset.
- Self-starter with strong organizational skills and the ability to work independently.
- Reliable, punctual, and flexible with working hours when required.
- Strong customer service skills.
- Professional written and verbal communication skills.
- Excellent interpersonal and communication skills with both customers and technical personnel.
- Ability to work effectively both independently and as part of a team.
- Strong knowledge of Microsoft Excel, Word, and PowerPoint.
- Strong English communication and composition skills.
- Must be a strong critical thinker and problem solver.
- Professional telephone etiquette and working knowledge of email systems.
- Ability to manage multiple priorities and remain organized in a fast-paced workplace.
- Ability to develop tools and processes that improve departmental efficiency.
- Bilingual communication skills are considered an asset but are not required.
- Knowledge of HVAC and/or electrical terminology is considered an asset.

Physical Demands

- Ability to sit and work at a computer for extended periods.
- Frequent use of a telephone/headset, keyboard, mouse, and other office equipment.
- Occasional climbing of stairs may be required.
- Moderate lifting of approximately 15–20 lbs. may occasionally be required.
- Ability to work extended hours when operationally required, including more than 40 hours per week and up to 12 hours per day.

Working Environment

- Fast-paced service and operations environment.
- Frequent communication with customers, technicians, suppliers, and management.
- Frequent speaking and listening while using a telephone or headset.
- Extended periods of computer and dispatch-board use.
- Moderate office/service-centre noise levels due to staff activity, telephones, computers, printers, and general operations.
- Business casual dress code.

What We’re Looking For We are looking for someone who is organized, dependable, professional, and comfortable making decisions under pressure. The successful candidate will play an important role in keeping Nexklima's technicians productive, our customers informed, and our service operations running smoothly.

If you enjoy problem-solving, working with people, and being part of a fast-growing service company, we want to hear from you.

Pay: $45,000.00-$58,000.00 per year

Application question(s)

- How many years of Dispatching Experience do you have?

Work Location: In person

📌 Dispatcher (Vaughan)
🏢 NEXKLIMA
📍 Vaughan