Job Overview

We are seeking an organized, dependable, and customer-focused Assistant General Manager to support our daily operations. This position works closely with the General Manager, customers, warehouse teams, and administrative staff to ensure orders are fulfilled accurately and business operations run smoothly.

The ideal candidate is an excellent communicator, comfortable managing multiple priorities, and experienced with customer service, administration, order fulfilment, and basic bookkeeping.

Key Responsibilities

- Provide professional customer service by email and phone.
- Respond to customer questions, resolve concerns, and follow up on outstanding requests.
- Perform administrative work using Microsoft Excel, PowerPoint, and Word.
- Prepare spreadsheets, reports, presentations, correspondence, and other business documents.
- Communicate and coordinate with warehouses located in different time zones.
- Monitor messages, deadlines, inventory updates, and operational issues across warehouse locations.
- Manage the order fulfilment process from order entry through shipment and delivery.
- Confirm order accuracy, track shipments, and help resolve delays or discrepancies.
- Perform basic bookkeeping duties, including recording transactions, organizing invoices and receipts, and assisting with accounts payable and receivable.
- Support the General Manager with daily operations, scheduling, reporting, and team coordination.
- Maintain accurate and organized company records.
- Identify operational problems and help implement practical solutions.
- Assist with other duties as required.

Qualifications
- Previous experience in administration, operations, customer service,



office management, or a similar role.
- Strong written and verbal communication skills.
- Professional and confident phone and email etiquette.
- Proficiency in Microsoft Excel, PowerPoint, and Word.
- Experience with order fulfilment, shipping, logistics, or warehouse coordination is preferred.
- Basic bookkeeping knowledge and strong numerical accuracy.
- Ability to communicate effectively with teams working in different locations and time zones.
- Strong organizational, time-management, and problem-solving skills.
- Ability to prioritize multiple responsibilities and meet deadlines.
- High attention to detail and commitment to excellent customer service.
- Ability to work independently and collaboratively.

What We Offer
- Competitive compensation.
- Opportunities for professional growth and advancement.
- A collaborative and supportive work workplace.
- Hands-on experience across administration, customer service, logistics, and business operations.

How to Apply Please submit your résumé through Indeed, along with a brief explanation of your relevant experience and why you would be a strong fit for the Assistant General Manager position.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

6 Sigma Sim Racing is an equal-opportunity employer. We welcome applications from all qualified candidates.

Pay: $17.50-$20.00 per hour

Ability to commute/relocate

- Markham, ON L6C 3G1: reliably commute or plan to relocate before starting work (required)

Education:
- Bachelor's Degree (required)

Experience:
- Shopify: 1 year (preferred)
- Administrative: 1 year (preferred)

Work Location: In person

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