Company Description:

Nest Designs & Petite Revery specialize in high-quality, sustainable baby and kids’ clothing and sleepwear made from organic cotton and bamboo. Based in Richmond, BC, our brands are committed to creating premium, eco-friendly products that families love.

We are looking for a passionate and detail-oriented Ecommerce Coordinator to support the day-to-day execution of our ecommerce business, helping ensure our websites are accurate, current and optimized. Working closely with the Ecommerce Lead and cross-functional teams, this role supports website merchandising, product and campaign launches, email execution, site QA, reporting and ongoing ecommerce improvements. This is a hands-on role ideal for someone who is highly organized, detail-oriented and eager to grow their ecommerce expertise.

Responsibilities:

Website, CMS & Merchandising

- Manage day-to-day website content updates within our headless CMS (Prismic), including homepage, landing pages, navigation and modular content blocks
- Execute ecommerce merchandising updates, including collections, product sequencing, navigation and promotional content
- Coordinate product/catalog information in Shopify with frontend content in Prismic to ensure a consistent customer experience
- Build and update campaign and product landing pages based on approved briefs
- Maintain site content and regularly identify outdated, inaccurate or inconsistent information
- Support implementation of approved ecommerce improvements and optimization initiatives

Product & Launch Execution

- Create and maintain product listings in Shopify, including descriptions, variants, pricing, tags and collections
- Ensure product pages are complete and meet brand standards for copy, imagery, product information and merchandising
- Coordinate ecommerce requirements for product launches and campaigns
- Ensure product data, imagery, copy, pricing and other required assets are complete ahead of launch
- Complete pre-launch and post-launch QA to ensure products and campaigns are functioning and displaying correctly
- Support promotional setup, including discounts, collections, landing pages and other onsite requirements

Email & Lifecycle Execution

- Support Ecommerce lead in building and scheduling email campaigns in Klaviyo based on approved briefs and the marketing calendar
- Support implementation and updates to lifecycle flows and automated customer journeys
- Coordinate required creative, copy and product assets ahead of campaign deadlines
- QA email content, links, segmentation, timing and rendering prior to deployment
- Maintain strong attention to accuracy and consistency across ecommerce and email campaigns

Site QA & Technical Coordination

- Conduct regular website QA across desktop and mobile to identify errors, inconsistencies and customer experience issues. Proactive in identifying errors and initiating fixes.
- Test new features, templates, landing pages and site enhancements before release
- Document bugs and technical issues clearly and create development tickets where required
- Support the Ecommerce Lead in coordinating with external development partners
- Track assigned development tasks and flag delays, blockers or outstanding requirements
- QA completed development work against approved requirements
- Monitor key site functionality following launches, promotions and releases
- Troubleshoot basic ecommerce issues and escalate more complex technical issues appropriately

Reporting & Data Support

- Pull and prepare recurring ecommerce performance reports using Shopify,



GA4 and other reporting tools
- Support the maintenance and accuracy of ecommerce dashboards and reporting
- Monitor key metrics including revenue, conversion rate, AOV, traffic and product performance
- Flag significant anomalies, site issues or unexpected performance changes
- Support ad hoc reporting and analysis requested by the Ecommerce Lead or Ecommerce Manager
- Maintain accurate reporting files and documentation
- Work confidently in spreadsheets using functions such as pivot tables, lookups and queries

SEO, AEO & Content Implementation

- Work with internal teams and external partners to implement approved SEO and AEO recommendations
- Maintain metadata, alt text, headings, internal links and other onsite content according to provided guidelines
- Support updates to product, collection and landing-page content to improve search visibility and customer experience
- Assist with structured content and other technical/content requirements as directed by our SEO/AEO and development partners
- QA implemented recommendations to ensure they appear correctly on site

CRO & Continuous Improvement

- Support the execution and QA of conversion rate optimization initiatives and A/B tests
- Help maintain documentation of tests, site changes and results
- Identify and flag opportunities to improve the customer experience, merchandising or internal ecommerce workflows
- Support implementation of approved cross-sells, bundles, merchandising improvements and other conversion initiatives
- Stay current on Shopify, ecommerce tools and emerging ecommerce best practices

Cross-Functional & External Partner Coordination

- Work closely with Marketing, Creative & Design, Inventory and other internal teams to gather information and assets required for ecommerce execution
- Prepare briefs, tickets, assets and documentation for external development and ecommerce partners
- Track assigned deliverables and timelines and proactively flag missing inputs or potential delays
- Maintain organized ecommerce project documentation, files and processes

Support the Ecommerce Lead with coordination and follow-through across ecommerce projects

Required Qualifications:

- 1–3 years of experience in ecommerce, digital merchandising, website operations or a related role
- Hands-on experience working with Shopify, including products, collections and general site administration
- Experience working with a CMS such as Prismic, Contentful, Sanity, Storyblok or similar is an asset
- Experience with Klaviyo or another email marketing platform
- Strong attention to detail and a demonstrated ability to catch errors before they reach customers
- Highly organized and comfortable managing multiple tasks, deadlines and launches simultaneously
- Comfortable working with ecommerce data, spreadsheets and reporting
- Working knowledge of Excel or Google Sheets, including pivot tables and lookup functions
- Strong written and verbal communication skills
- Comfortable learning and working across multiple interconnected ecommerce systems
- Proactive and able to take ownership of assigned work without requiring constant follow-up




- Strong problem-solving skills and comfortable escalating issues when appropriate
- Able to work collaboratively across multiple departments and with external partners

Preferred Qualifications:

- Experience working within a headless ecommerce environment
- Experience with Prismic or another modern CMS
- Experience with GA4 or ecommerce analytics platforms
- Familiarity with Klaviyo lifecycle flows and segmentation
- Understanding of basic SEO and AEO principles
- Basic HTML/CSS literacy
- Experience with project management or development-ticketing tools
- Experience in apparel, baby/kids, lifestyle or another product-based ecommerce business

What Success Looks Like: Within this role, success means-

- Website content, products, pricing and merchandising are consistently accurate and current
- Product launches and campaigns go live on time and with minimal errors
- Ecommerce tasks are completed reliably without requiring repeated follow-up
- Website and customer experience issues are identified, documented and escalated quickly
- Development work and site enhancements are thoroughly QA'd before and after release
- Email campaigns are built accurately and deployed on schedule
- Recurring reporting is prepared accurately and on time
- Internal teams and external partners have the information and assets they need to execute efficiently
- Day-to-day ecommerce execution becomes increasingly organized, documented and repeatable
- You progressively take ownership of more complex ecommerce execution as your knowledge and capabilities grow

Key Competencies:

- Organization & Project Management: Exceptional ability to manage multiple projects, priorities, and deadlines while maintaining a high level of accuracy and efficiency.
- Communication: Strong written and verbal communication skills, with the ability to build effective relationships and collaborate with internal stakeholders, external partners, vendors, and agencies.
- Adaptability: Comfortable working in a fast-paced, dynamic environment with changing priorities, and able to adjust plans as business needs evolve.
- Agility: Demonstrates flexibility and a growth mindset, adapting quickly to changing business priorities and supporting the evolving needs of a rapidly growing retail business.
- Attention to Detail: Meticulous and quality-focused approach to campaign execution, event coordination, content management, and marketing operations.
- Collaboration: Proven ability to work cross-functionally with Retail, Wholesales, E-commerce, Product, Creative, Customer Experience, and external partners to deliver successful marketing initiatives.
- Problem Solving: Proactive in identifying challenges, proposing practical solutions, and driving issues through to resolution.
- Accountability & Ownership: Takes ownership of projects and responsibilities, follows through on commitments, and consistently delivers results with minimal supervision.
- Time Management: Effectively prioritizes competing demands, manages workload independently, and ensures projects are completed on schedule.
- Execution Excellence: Highly action-oriented with a solid focus on delivering marketing campaigns, events, and operational initiatives efficiently and to a high standard.

Perks and Benefits:

- Hybrid work mode
- Casual dress code
- Dental care
- Extended health care
- Paid time off
- On-site parking
- Flexible schedule

Pay Range: CAD 55,000 to CAD 60,000 annually depending on skills and experience We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

📌 Ecommerce Coordinator (Vancouver)
🏢 Nest Designs
📍 Vancouver