> Pacific Community Resources Society is committed to diversity and inclusion and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples, and visible minorities. Persons who anticipate needing accommodations for any part of the application process may contact our HR department at [email protected]. Personal information will be kept confidential.

Last Date to Apply:

Open Until Filled

About PCRS

Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.

About the Program

WorkBC Employment Service Centres provide access to employment services including job search resources, skills assessment, training, work experience placement and online services. The services are provided at no cost to the participant and provides supports for job seekers looking for employment. WorkBC also provides services to employers looking to hire. Each ESC also provides a staffed resource room for self-service access to workstations and information.

Hours & Conditions of Work

- Regular Full Time
- 35 hours weekly

Position Summary

Wage Grid 13

The Employment Case Manager works collaboratively with the entire WorkBC team within the strategic objectives of Pacific Community Resource (PCRS) to ensure the provision, coordination and exceptional delivery of the WorkBC program. The primary role is to assist eligible job seekers to achieve labour market attachment by assessing employment readiness and eligibility, developing a realistic and unique action plan, and utilizing applicable interventions. The approach is participant-centred, non-judgmental, and strength based.

This role is varied, allowing for creative solutions to helping participants overcome barriers to successfully transition to sustainable employment.



It is imperative that the Employment Case Manager demonstrates the ability to support a diverse population and takes initiative to ensure a safe and inclusive environment for participants and staff.

Responsibilities

- Delivers all case management services utilizing all three service delivery methods (in person, outreach and virtual)
- Builds rapport, assesses needs and employment readiness, conducts intake services and collaboratively develops an action plan to assist participants towards labour market attachment
- Confirms eligibility and explores all service options available to participants
- Provides all case management services including but not limited to skills enhancement, work experience, job search and job development support
- Provides ongoing, in-depth employment coaching while monitoring participant progress, reassessing and finding creative solutions to barriers until participant is employed
- Responds to ministry service requests
- Performs administrative duties such as providing financial supports, writing service rationales and progress updates promptly using ICM or other data bases as required or requested by Leadership
- Ensures notes are accurate and follow policy and procedures
- Completes monthly reports as requested within the stated timeframe and guidelines
- Keeps up to date on Ministry policies, procedure changes and eligibility requirements utilizing the Ministry’s Extranet and the job aids provided by PCRS
- Provides referrals to other community support services as required
- Coaches and supports participants effectively in a way that promotes independence and self-sufficiency
- Supports all centre initiatives such as hiring fairs, community engagement, and employer events as needed




- Communicates effectively with coworkers and staff; participate in team efforts
- Participates in staff meetings, committee meetings, staff training, and agency staff meetings
- Provides coverage for other roles requiring support during breaks, scheduled and unscheduled absences
- Participates on committees and working groups when appropriate
- Liaises with referring agencies and other professionals as required
- Participates in community engagement and centre events as needed

Competencies & Knowledge

- Certification in and demonstrated knowledge of the Employment Services sector in BC.
- High level of communication, interpersonal and technological skills while working with diverse populations with varying needs.
- Solid comprehension of career development and labour market needs and trends.
- Demonstrated ability to understand and follow WorkBC policies and the Employment Insurance Act.
- Excellent computer skills and administrative capability.
- Motivational Interviewing techniques.

What We Offer

- Equitable & Transparent Base Pay – we are a Certified Living Wage Employer
- Generous paid vacation, personal and sick time; additional paid time off for life events
- Additional paid holidays (ex. Easter Monday, Boxing Day)
- Health Benefits Coverage with 100% employer-paid premiums - including extended health and prescriptions, dental, vision and paramedical care
- Disability and Life Insurance Coverage
- Employee & Family Assistance Program including preventative health & counselling
- Membership in the Municipal Pension Plan with generous employer contributions
- Adaptable schedules and earned day off program
- Full-day agency orientation and extensive training, with regular ongoing performance evaluations
- In-house digital and classroom learning opportunities; staff funding for professional development
- Opportunities to use your voice & participate in committees on policy, wellness, safety, JEDI and more

Eligibility varies depending on employment terms and role requirements – details for this specific opportunity will be provided on request.

📌 Employment Case Manager (Vancouver)
🏢 PCRS General
📍 Vancouver