Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands.

City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems.

Hornblower

Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California

- Boston, Massachusetts
- Chicago, Illinois
- London, United Kingdom
- New York, Recent York
- Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary:

The Environmental Services Agent crew member is dedicated and detail oriented. The ideal candidate will be responsible for maintaining cleanliness and sanitation standards on the vessels, restaurant, and offices. As an Environmental Services Agent, you will play a crucial role in upholding our reputation for impeccable cleanliness and hygiene, ensuring that all areas are consistently sanitized and presentable to both crew members and customers.

- Please note this is a seasonal/contract position.*

Crew Benefits:

- Competitive Wage
- Complimentary Cruise Tickets & Uniforms
- Crew Recognition Awards




- Crew Referral Program - up to $200.00 per referral
- Crew Events
- Paid Training

Duties and Responsibilities:

- Keeps the vessels in cruise-ready condition
- Maintains the cleanliness of the washrooms onboard and on land at all times
- Checks all garbage and recycling bins, emptying them when necessary
- Sweeps, vacuums, mops; inside and outside locations including onboard
- Cleans, disinfects and stores all cleaning equipment at the end of their shift
- Identifies, assesses, and addresses areas that require extra attention
- Ability to work alone or with others to complete list of cleaning tasks
- Lifts and moves equipment and furniture from one vessel to another as directed
- Collects & disposes of garbage from kitchen, restaurant, vessels, common areas, administration building and

recycling to the appropriate receptacles
- Clean bathrooms regularly, including replenishing supplies such as soap and toilet paper; adhering to quality standards
- Use checklists to complete Start of Day and End of Day tasks
- Provides quality customer service, information, and instructions to guests as requested to enhance the guest experience as an ambassador to the organization while conducting necessary job duties
- Works with good housekeeping practices and safety to promote a work environment free of hazards within the control of the staff on a daily basis
- Assists kitchen staff and marine staff as needed
- Applies practices and policies communicated and taught in training classes, safety talks and modules to assure quality, environmental, and safety standards are met
- Assists coworkers to accomplish necessary projects and tasks; works together as a team
- Adheres to all health and safety regulations
- Works with a safety mindset by following all safety policies, procedures, and safety measures (i.e. PPE). Identifies and brings forward risks, hazards, and opportunities on the job. Actively participates in health and safety in the

workplace
- Maintains a neat, clean,



and well-groomed appearance (refer to appearance standards in employee handbook)
- Reports to work on time and for all scheduled shifts
- Understands all City Cruises Gananoque’s policies and procedures relating to the employee’s role within the company
- Completes any other duties as assigned

Requirements & Qualifications:

- O.S.S.D. or equivalent as recognized by the Ministry of Education
- Two (2) years cleaning experience preferred
- Experience in a customer-oriented environment
- Must be willing to work all shifts including days/evenings shifts including weekends and holidays
- Energetic and enthusiastic personality essential
- Ability to deal with shifting priorities
- Must have the ability to work independently and as part of a team
- Must be able to effectively understand and convey written and verbal information to guests and coworkers
- Must possess a service orientation – actively looking for ways to help others
- Will work for extended periods of time without sitting
- Required to lift furniture and other heavy items up and down stairs
- Full G driver’s license with a clean driver’s abstract
- Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs)
- Will be required to be available for work on all major holidays
- If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, goggles, weather

appropriate dress attire) City Cruises Canada does not use AI technology in any part of the recruitment process.

Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, color, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills.

City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.

📌 Environmental Services Agent (Gananoque)
🏢 Hornblower Group
📍 Gananoque