Portfolio Manager, IT Services This is a strategic Managed Services Portfolio role responsible for defining, packaging, monetizing, and continuously improving an IT services portfolio to drive recurring revenue growth, service profitability, and measurable customer value. We’re hiring a Portfolio Manager who understands how to structure, price, and continuously evolve managed IT services into a high-growth, margin-optimized portfolio that drives recurring revenue and long-term customer value.

Portfolio

Manager, IT Services This is a strategic Managed Services Portfolio role responsible for defining, packaging, monetizing, and continuously improving an IT services portfolio to drive recurring revenue growth, service profitability, and measurable customer value. We’re hiring a Portfolio Manager who understands how to structure, price, and continuously evolve managed IT services into a high-growth, margin-optimized portfolio that drives recurring revenue and long-term customer value. Leads service composition and lifecycle management Defines service structure (entitlements, SLAs, templates) and evolves offerings to meet customer and market needs.

Drives monetization and profitability of services Manages pricing models, cost structures, and gross/net margin performance across the portfolio. Acts as the ‘voice of the customer’ Uses customer interviews, feedback, NPS, and win/loss analysis to shape service strategy and roadmap priorities. Applies KPI-driven portfolio governance Tracks portfolio health, service profitability, retention, and customer satisfaction to guide decisions.

Bridges business and technical organizations Aligns IT delivery, finance, product, and go-to-market teams to ensure services are commercially and operationally successful Translates customer needs into service innovation Identifies service gaps and proposes new offerings, delivery models, and enhancements to drive growth. Communicates value to executive stakeholders Presents portfolio performance, risks, and opportunities in business terms to leadership and sales teams. IT Services Composition (Service “Layer Cake” Ownership) Ensures services align to customer maturity and business outcomes Monetization & Commercial Accountability Service profitability (gross / net margin) Packaging and tiering Customer feedback (NPS, retention) Performance and usage data Business + Technical Translation Layer Customer needs → service requirements → portfolio roadmap Finance (cost & margin) Communicates service value in business terms (not technical features) Robust portfolio performance against metrics such as: Customer retention and satisfaction Proven ability to translate customer needs and technical capabilities into business value ~ Data-driven mindset with strong analytical, problem-solving, and decision-making skills ~ This is a high-impact role where you’ll directly influence service strategy, customer experience, and business growth—working at the intersection of technology,



innovation, and customer value.

Gestionnaire de portefeuille, Services TI Il s’agit d’un rôle stratégique au sein du portefeuille de services managés, responsable de la définition, de la structuration, de la monétisation et de l’amélioration continue d’un portefeuille de services informatiques afin de stimuler la croissance des revenus récurrents, la rentabilité des services et la création de valeur mesurable pour les clients. Nous recherchons un(e) Portfolio Manager capable de structurer, tarifer et faire évoluer en continu des services IT managés afin de bâtir un portefeuille à forte croissance, optimisé en marge, générant des revenus récurrents et de la valeur client à long terme. Stimule la monétisation et la rentabilité des services Gère les modèles de tarification, les structures de coûts et la performance des marges (brutes/nettes) du portefeuille.

Pilote l’amélioration continue des services (CSI) Identifie et met en œuvre des améliorations, innovations et optimisations des coûts. Fait le lien entre les équipes métiers et techniques Aligne les équipes IT, finance, produit et go-to-market afin d’assurer le succès commercial et opérationnel des services. Communique la valeur aux parties prenantes exécutives Présente la performance du portefeuille, les risques et opportunités en termes business aux dirigeants et aux équipes commerciales.

Structuration des services IT (propriété du “layer cake” des services) The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates '20 Years of Excellence, Innovation and Impact,' and continues to lead the way in digital commercial printing. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate.

It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.



recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica

Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé.

Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover.

Konica

Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica

Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. S. and Canada in order to offer more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

📌 Executive, Portfolio Manager (Mississauga)
🏢 Konica Minolta Business Solutions Canada
📍 Mississauga