Overview

Languages

English

Education

- Secondary (high) school graduation certificate

Experience 1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

- Hotel, motel, resort

Responsibilities

Tasks

- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments




- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service

Additional information Work conditions and physical capabilities
- Attention to detail
- Quick-paced environment

Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player

📌 front desk agent (Whistler)
🏢 Pangea Pod Hotel
📍 Whistler