Job Overview

We are seeking a dedicated and friendly Front Desk Agent to join our team at a vibrant hotel/resort. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Responsibilities

- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.

- Manage the check-in and check-out processes efficiently while maintaining accurate guest records.

- Handle guest inquiries, requests, and complaints with professionalism and courtesy.

- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.

- Process payments and manage billing accurately during the night audit if required.

- Operate multi-line phone systems to respond to calls promptly and direct them as needed.

- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.





- Assist in managing reservations and coordinating guest services as needed.

Skills

- Proven experience in customer service, preferably in a hotel or resort environment.

- Strong hospitality management skills with an emphasis on guest relations.

- Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.

- Familiarity with hotel management software is a plus;

experience with night audit procedures is advantageous.

- Excellent phone etiquette and proficiency in handling multi-line phone systems.

- Robust organizational skills with the ability to multitask effectively in a fast-paced environment.

- A positive attitude, strong work ethic, and commitment to providing outstanding guest experiences. Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!

Pay: From $17.60 per hour

Work Location: In person

📌 Front Desk Receptionist (Trenton)
🏢 Ramada Worldwide
📍 Trenton