Front-End Service & Parts Person

We are a busy, North Vancouver automotive repair shop looking for an experienced Front-End Service & Parts Person to join our team.

This is a key position in our shop. You’ll be the main point of contact between our customers, technicians, and suppliers, helping ensure jobs are properly scheduled, parts are available, customers are kept informed, and the shop runs smoothly day to day.

We work on a wide variety of makes and models, with a particular focus on British and European vehicles, and we’re looking for someone who has strong automotive knowledge and enjoys working in a fast-paced, hands-on environment.

Responsibilities

Greet customers and discuss vehicle concerns and service needs

Prepare estimates and repair orders

Explain recommended repairs and maintenance to customers in a clear and professional manner

Schedule appointments and manage the daily workflow of the shop

Communicate with technicians regarding diagnosis, repairs, parts requirements, and job status

Source, quote, and order automotive parts from suppliers

Track parts orders, returns, cores, and warranties

Review technician recommendations and obtain customer authorization for additional work

Keep customers updated on repair progress, costs, and completion times

Prepare and finalize customer invoices

Coordinate vehicle pick-up and delivery

Help prioritize jobs and ensure technicians have the parts and information they need

Maintain strong relationships with customers, suppliers,



and our shop team

Assist with general front-office and shop operations as needed

What We’re Looking For

Previous automotive service advisor, parts, or shop management experience

Strong knowledge of automotive repair and parts

Excellent customer service and communication skills

Ability to multitask and stay organized in a busy repair environment

Comfortable working with technicians, customers, and parts suppliers

Strong computer skills and experience with automotive shop management software

Able to prepare estimates and explain repairs to customers confidently

Dependable, organized, and able to take ownership of the front-end operation*Self Starter

Experience with British and European vehicles is an asset.

What We Offer

Full-time, permanent position

Competitive compensation based on experience

Stable work with a business established in 1990.

Variety of vehicles and repair work

Friendly, team-oriented shop environment

Opportunity to take an important leadership role in the day-to-day operation of the business

If you have automotive experience and enjoy working with both people and cars, we’d love to hear from you.

Please send us your resume along with a brief introduction outlining your automotive experience to [email protected].

Pay: $35.00-$48.00 per hour

Expected hours: 40.0 per week

Perks

- Disability insurance
- Extended health care
- Paid time off
- Store discount

Work Location: In person

📌 Front End Service Advisor (North Vancouver)
🏢 Silk Cat Automotive
📍 North Vancouver