Full-time Human Resources Advisor at Thermea Spa Village Whitby

Guest experiences start with great employee experiences. At Thermea Spa Village Whitby, our HR team is at the heart of creating a workplace where people feel supported, heard and able to do their best work. We are seeking a dynamic Human Resources Advisor who loves working with people, isn’t afraid to jump into the day-to-day, and can balance empathy with sound judgement and accountability.

We have taken the spa experience and transformed it into a wellness village.

Thermea Spa Village

Whitby is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character—a peaceful hideaway for our guests, not too far from home.

Our mission is to give our guests a moment’s rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea Spa Village. Always enthusiastic, helpful, conscientious, discrete—and most of all, respectful. We deeply care about everyone—guests and fellow artisans alike.

It takes a village, join us.

Reporting to the Director of Human Resources, the HR Advisor plays a key role in delivering high-quality HR support to managers and employees across a range of programs and services. Working closely with our corporate payroll department, this role also helps ensure smooth and accurate pay administration.

We are currently seeking a passionate HR Advisor in Whitby, Ontario to join our village.

What you’ll do

With a large and diverse team of artisans, no two days in HR look quite the same. You might spend your morning coaching a manager through a challenging conversation, your afternoon supporting an employee,



and finish the day helping shape a training program that makes Thermea an even better place to work.

You’ll be a trusted partner to our leaders and employees, someone who listens well, brings good judgement, finds practical solutions and helps us continue to build a strong, healthy workplace, by doing the following:

- Be a trusted HR partner to managers and employees, helping navigate employee relation issues with fairness, empathy and sound judgement to find appropriate solutions;
- Coach and support our leaders through performance conversations, corrective action and everyday people challenges;
- Help make the employee experience better, bringing forward ideas and improvements to our HR programs, practices and policies;
- Responsible for payroll administration as required at the spa level, working closely with the corporate payroll team to ensure accurate sharing and input of information;
- Champion a safe workplace by co-chairing the JHSC and enhancing spa wide safety protocols;
- Support a healthy and safe environment by facilitating WSIB claims, overseeing disability management and supporting in the return to work and accommodation process;
- Bring learning to life by creating and delivering practical HR training for our leaders and teams;
- Help build our culture, contributing to employee events, engagement initiatives and the moments that make employees feel like a valued part of our village;
- Help build strong teams by providing back up recruitment support during busy seasons;
- Perform other related tasks as required.

What Your Bring:

Your attitude and approach:

You genuinely enjoy understanding and helping people, but you’re also comfortable having the hard conversations. You’re approachable, organized and discreet,



and people trust you because you listen before jumping to conclusions. You can move fluidly between employee support, compliance, payroll, management guidance and program implementation, always keeping in mind the people behind what we do.

Your qualifications:

- University degree or college diploma in Human Resources Management, or a related field;
- Minimum 3 years in a well rounded HR Generalist, Advisor, or Partner role;
- Ability to manage a large volume of tasks and projects at the same time under tight deadlines and in a fast-paced work environment;
- Experience managing employee relations, diffusing issues and mitigating risk;
- Basic knowledge of Ontario Occupational Health and Safety Act and WSIB management; experience with disability management cases;
- Experience working with an HRIS;
- Excellent written and oral communication skills;
- Positive and flexible attitude, along with willingness to pivot and reprioritize;
- Respect for confidentiality and ability to exercise good judgment and discretion.

What We Offer: Along with meaningful work and the prospect to grow with us, you’ll enjoy:

- Competitive compensation range from $60,000-80,000
- Group insurance benefits
- Complimentary access to the Spa Village thermal experience
- Discounts on spa services
- Ongoing learning and development opportunities, including industry events such as HRFest
- Opportunities to participate in meaningful mental health initiatives, learning and events with organizations such as CAMH

How Send us your resumé and cover letter by clicking ‘Apply’ below.

At Thermea Spa Village Whitby we are committed to fostering an inclusive, accessible environment, where all employees and guests feel valued, respected and supported. Accommodations are available upon request for candidates throughout the hiring process. If you require an accommodation, please let us know so we can work with you to meet your needs.

The use of AI may be applied during the recruitment process only to provide an overall job suitability score. It will not be used to choose or discard applicant

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