Guest Service Agent – Abigail’s Hotel

Victoria, BC

Abigail’s Hotel is an award-winning, 30-room boutique property known for its luxurious comfort, old-world charm, and exceptional guest service. As a family-owned hotel, we take great pride in creating memorable, personalized experiences for every guest. We are seeking an experienced Guest Service Agent who is innovative, detail-oriented, and passionate about delivering high-quality hospitality.

Position Overview The Guest Service Agent is a key representative of Abigail’s Hotel, ensuring every guest receives warm, professional, and thoughtful service. This role requires strong communication skills, proactive problem-solving, and a genuine enjoyment of guest interaction.

Primary shift:

- 3:00 pm to 11:00 pm

Occasional shifts:

- 7:00 am to 3:00 pm
- 11:00 am to 7:00 pm

Flexibility is required, including weekends and holidays.

Key Responsibilities

Guest Services & Front Desk Operations

- Provide warm, attentive service during check-in, check-out, and throughout the guest's stay
- Process and handle reservations and sales activities
- Handle concierge services, local recommendations, and luggage assistance
- Deliver in-room service upon request
- Anticipate guest needs and offer creative solutions to elevate their experience

Administrative & Accounting Duties

- Conduct accurate sales and registration transactions
- Complete daily revenue posting and accounting tasks
- Review and reconcile daily transactions with confidentiality and attention to detail

Hotel Support & Property Duties

- Maintain public areas with light cleaning tasks
- Perform property walks and security checks (requires extended walking and standing)




- Maintain transparent communication with other departments to support smooth operations

Qualifications

- Previous hotel experience required
- Fluent English communication skills (verbal, written, and reading)
- Solid computer skills and comfort with basic accounting procedures. Knowledge of Excel and Word required
- Social Media skills are an asset
- Professional appearance and conduct
- Organized, dependable, and able to multitask in a fast-paced environment
- Positive, team-oriented attitude with a commitment to providing exceptional guest service
- Able to work in a physically demanding role (lifting, bending, carrying luggage)
- Comfortable navigating multiple stairways (two of the three hotel buildings have no elevator)
- Serving it Right certification is an asset

Compensation & Benefits

- Hourly wage: $21.50 per hour
- Employment status: Full-time
- Gratuities: Shared gratuities
- Benefits: Extended health and dental benefits after 6 months of continuous employment
- Meals: Complimentary daily staff meal

Working Conditions

- Frequent standing and walking throughout the shift
- Climbing stairs regularly while assisting guests and completing property checks
- Dynamic, guest-focused boutique environment

This is a permanent full-time position (40hrs/week) with a combination of day and evening shifts. Only those chosen for an interview will be contacted. Job Types: Full time, Permanent

Job Types: Full-time, Permanent

Pay: From $21.50 per hour

Benefits

- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Vision care
- Wellness program

Application question(s):
- Do you live in Victoria BC?

Experience:
- Hotel / Hospitality: 2 years (required)

Work Location: In person

📌 Guest Service Agent (Victoria)
🏢 Abigail's Hotel
📍 Victoria