DUTIES:

- Process guest check-ins and check-outs according to hotel and Brand standards
- Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner.
- Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
- Processing guests accounts
- Handling a cash float
- Providing excellent customer service as per hotel and Brand standards
- Selling and creating room reservations
- To operate various standard office machines such as personal computer, various software, fax, calculator, phone, photocopy machine.
- To determine and evaluate the guest requests in person or over the phone, and to written or verbal instructions.
- Maintain confidentiality of all guests and hotel information
- Liaise in writing and verbally with guests, visitors, enquirers, and hotel staff.




- Perform basic Front Desk tasks and clerical including reservations over the telephone, and ensure a smooth and accurate input.

QUALIFICATIONS:

- Prior experience working the front desk at a hotel preferred.
- Good command of the English language is essential, both written and verbal
- Additional languages spoken would be an asset
- Must be neat, skilled and well groomed
- Must possess strong organization time management skills, attentive to details
- Must be guest service focused
- Knowledge of OnQ (PMS) would be an asset
- Excellent computer skills
- Experience in a service related position is a must
- Must be able to stand for extended periods of time
- Excellent communication skills
- Positive attitude and outgoing personality is essential
- Must be able to work shifts (days, evenings, weekends and holidays)
- Other duties as assigned

Pay: $20.51 per hour

Work Location: In person

📌 Guest Service Representative (Mississauga)
🏢 Homewood Suites by Hilton Toronto/Mississauga
📍 Mississauga