Duties & Responsibilities

- Greets guests warmly, efficiently, and professionally upon arrival

- Registers guests, issues room keys, offers details on hotel amenities and room location, and prepares for group and VIP arrivals, staying informed about hotel events during the shift. Ensures prompt and courteous handling of phone calls.

- Handles cash and credit card transactions accurately according to established protocols, including posting charges, completing cashier reports, preparing deposits, and managing assigned banks securely.

- Reports any outstanding guest requests or concerns to management for further attention.

- Responsively addresses guest needs, promotes hotel services and facilities, and offers information on local attractions and directions to enhance guest satisfaction.

- Processes guest reservations, modifications, and cancellations, whether received via phone or within the hotel premises.





- Fosters teamwork and maintains quality service through regular communication and coordination with other departments.

- Executes additional tasks as required, including conducting guest room tours, providing concierge services, and fulfilling special guest requests.

- Adheres to all Company and Brand Standards while carrying out assigned duties.

- Clerical duties (i.e., faxing, filing, photocopying)

Job Requirement

- High School diploma or equivalent

- One-year front desk/guest service experience (preferred)

- Excellent communication and customer service skills

- Excellent desktop computer/software knowledge

- May be required to work nights, weekends, and/or holidays.

- Problem-solving, reasoning, motivating, and training abilities are often used.

Pay: $17.60 per hour

Benefits

- On-site gym

- In office parking

Work Location: In person

📌 Guest Services Representative (Thunder Bay)
🏢 Victoria Inn Hotel u0026 Convention Centre
📍 Thunder Bay