In office | Vancouver Office - 675 W Hastings St. Our mission is to amplify human success with AI automation. In a dental lab, that means technicians spend less time on repetitive casework and more on the complex cases that need real skill, and labs take on volume they used to turn away.

Our vision is to become the operating system of the dental industry. At 145% year-over-year growth, the install base has outrun the system built to serve it. The next stage of growth runs through the labs already with us - more modules, deeper into established accounts.

That makes how those relationships are managed a commercial question, not a support one. Today, post-sale teams in Vancouver and Manila handle that work as it arrives: onboarding, renewals, escalations, the daily reality of keeping labs running well. What doesn't exist yet is the layer above them - a single source of truth for retention reporting, health signals with real thresholds, and a root-cause view of what drives account health.

So what those teams learn stays inside individual accounts instead of becoming a decision. Building that layer, and the expansion motion on top of it, is this role.

Two hubs: The dental industry's operating system. ~ An in-house AI model research and development team building proprietary intelligence.



Lead the post-sale teams in Vancouver and Manila. Customer success, onboarding and renewals across both offices, running as one system: playbooks, save plays, a defined escalation ladder, coverage model and QBR cadence.

What customers tell us should reach the roadmap as structured feedback, not stay as support tickets. A category-defining problem in a $40B industry where the incumbent software hasn't been rebuilt in a generation. Claude, Cursor, and LLM-powered workflows built in-house - not a sandbox, not a pilot.

We ship before we're 100% certain. We treat the customer's real problem as more important than an elegant internal process. If you've spent time waiting for permission to try something obvious - you'll notice the difference here immediately.

You've led a customer success, retention or expansion org in B2B SaaS. You've built an expansion or account management function from scratch. You've managed a distributed team across time zones. You're commercial and data-fluent.

You've built a health scoring or account measurement system where none existed You've managed through a systems migration You know dental or CAD workflows. #

📌 Head of Customer Success & Expansion (Vancouver)
🏢 EviSmart
📍 Vancouver