Job Summary

We are seeking a highly organized and professional Head Dental Receptionist to lead our front desk team for locations in the Upper Beaches and North York. The ideal candidate will possess extensive experience in dental office administration, demonstrating exceptional communication skills and a comprehensive understanding of dental and medical terminology. As the Head Dental Receptionist, you will oversee daily front desk operations, coordinate patient scheduling, and ensure a welcoming environment for all patients.

Your leadership will be instrumental in maintaining efficient office workflows and delivering outstanding patient service.

Duties

- Manage and supervise the dental reception team, providing , support, and performance feedback to ensure high standards of customer service.
- Oversee patient scheduling using dental practice management software such as Paradigm, Dentrix and Epic, ensuring optimal appointment flow and minimal wait times.
- Handle multi-line phone systems professionally, addressing patient inquiries, appointment requests, and insurance questions with clarity and courtesy.
- Maintain accurate records within electronic medical records systems, including Paradigm and Dentrix, ensuring confidentiality and compliance with privacy regulations.
- Coordinate with clinical staff to facilitate smooth patient check-in and check-out processes while managing billing and insurance claims efficiently.




- Monitor office supplies and administrative resources to ensure the front desk operates seamlessly without interruptions.
- Uphold professionalism at all times by demonstrating thorough knowledge of dental terminology, office procedures, and administrative best practices.
- Proven experience as a dental receptionist with a strong understanding of dental practice workflows.
- Proficiency in dental practice management software such as PARADIGM, Dentrix; is highly desirable.
- Solid knowledge of medical terminology relevant to dental care and electronic medical records management.
- Demonstrated leadership skills with experience supervising front desk or administrative staff in a fast-paced environment.
- Excellent organizational skills with the ability to multitask efficiently while maintaining attention to detail.
- Strong communication skills, both verbal and written, with an emphasis on professionalism and customer service excellence.
- Prior experience working with multi-line phone systems, insurance processing, and billing procedures is preferred.

Join our team as we deliver exceptional patient experiences through dedicated leadership, efficient operations, and compassionate service! Only those with above qualifications will be selected for interview.

Pay: $20.00-$25.00 per hour

Perks

- Dental care
- On-site parking

Application question(s):
- What dental software do you currently use or have used in the past?

Experience:
- Dental receptionist: 1 year (preferred)

Work Location: In person

📌 Head Dental Receptionist (Toronto)
🏢 Dr. Tsang
📍 Toronto