By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers. Today, thousands of companies, including Samsung SDS America, On24, Tata Consultancy Services, The World Bank, and Volkswagen, rely on Udemy Business for its enterprise solutions to build agile, future‑ready teams. Udemy is headquartered in San Francisco, with hubs across the United States, Australia, India, Ireland, Mexico, and Türkiye.

You identify opportunities to improve discovery, engagement, conversion, and expansion by balancing customer insights, commercial priorities, and long-term platform strategy. You develop hypotheses, design and execute A/B tests, interpret results with rigor, and translate learnings into scalable merchandising improvements that continuously optimize the learner experience and business performance. You leverage qualitative and quantitative data to identify trends, diagnose performance issues, and uncover growth opportunities.

Cross-Functional Leadership: You build trusted partnerships across Product, Marketing, Design, Engineering, Analytics, and Content teams to deliver shared outcomes.

The Consumer Category

Management team is responsible for helping learners discover the right content, offers, and learning pathways at every stage of their journey. As a Senior Merchandising Manager, you will play a key role in establishing and evolving merchandising as a strategic growth function at Udemy. You will run experiments and analyze performance data and trends to optimize offerings and ensure that users receive the most relevant and impactful content while driving business results.

As Udemy and Coursera continue to integrate,



you’ll also help identify opportunities to connect learners with complementary products and learning experiences across the combined portfolio through thoughtful cross‑sell and upsell merchandising strategies. Lead merchandising initiatives across key consumer surfaces, including homepage, navigation, browse, search, course pages (XDP), hubs, recommendation modules, and promotional placements. Partner with Category Managers to amplify strategic content launches, priority categories, seasonal campaigns, and business initiatives through thoughtful merchandising and content placement.

Collaborate with Product and Engineering to define and enhance merchandising capabilities, including curated collections, candidate pools, business rules, personalization, and scalable merchandising tools. Design, execute, and analyze merchandising experiments to validate hypotheses, improve customer experiences, and optimize business outcomes. Analyze learner behavior, customer journeys, merchandising performance, and marketplace trends to identify opportunities for improved discovery, conversion, and expansion.

Develop merchandising frameworks that balance learner needs, commercial priorities, editorial curation, and algorithmic recommendations to deliver the best customer experience. Help establish merchandising best practices, operating models, and measurement frameworks that enable the Category Management organization to scale merchandising capabilities over time. Bachelor’s degree in Business, Marketing, Analytics,



or a related field, with 7+ years of experience in digital merchandising, e‑commerce, category management, growth, marketplace strategy, or a related discipline.

Strong experimentation mindset with experience designing A/B tests, interpreting results, and translating insights into scalable merchandising improvements. Exceptional analytical skills with experience using customer insights and performance data to prioritize opportunities and inform strategic decisions.

Experience partnering cross-functionally with Product, Engineering, Design, Marketing, Analytics, and Data Science to deliver customer‑centric solutions. Robust commercial acumen with the ability to balance learner experience, marketplace dynamics, and business objectives.

Experience with digital analytics, experimentation, and merchandising platforms such as Amplitude, Tableau, Optimizely, Adobe Analytics, Contentful, or similar technologies. In addition to a base salary, this role is also eligible for equity. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve.

What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. Information regarding data privacy is available within the Udemy Careers Privacy Notice. #

📌 Head of Merchandising - eCommerce (Picton)
🏢 Udemy
📍 Picton