Best Western Plus Saint John Hotel & Suites is a small business in HOSPITALITY in Saint John, NB. We are professional, agile, innovative, and our goal is to deliver superior customer service to our guests in an inclusive & friendly environment..
Our work environment includes
- Modern office setting
- Growth opportunities
We are seeking a Guest Service Agent to join our part time team and help the company achieve its long-term goals. A successful candidate will have the ability to assist with customer support, solve customer issues and respond quickly to company policies. The ideal candidate will be committed to maintaining a pleasant experience for our customers and have a strong understanding of corporate policies.
Responsibilities
- Greet customers promptly.
- Answer questions about hotel features, amenities and facilities.
- Provide critical information such as hours of operation, directions and more.
- Resolve customer problems.
- Answer inbound calls from customers seeking to book rooms or event space.
- Listen attentively to caller's questions and address them efficiently while developing rapport.
- Read and interpret documents such as rental agreements, reservation forms and confirmations.
- May enter information into a computer system or write it down to record people's personal information.
- Work with the housekeeping department, update room status and communication logs.
Ideal Availability
- Weekday evenings and/or Weekends (Saturdays)
Pay: From $16.50 per hour
Benefits
- On-site parking
- Store discount
Flexible language requirement
- French not required
Work Location: In person
📌 Hotel Front Desk Clerk (Part-time) (Saint John)
🏢 Best Western PLUS Saint John Hotel u0026 Suites
📍 Saint John
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