Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture.

Grafana

Cloud, our fully managed observability platform, is flexible and built for scale.

With Grafana

Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

We are looking for an Incentive Compensation Systems Manager to join our Incentive Compensation (IC) team and drive the systemization, automation, and continuous improvement of our commission operations. This is a high-impact, individual contributor role with end-to-end ownership, reporting to the Senior Manager, Incentive Compensation. To be successful, you should look forward to operating in an unstructured, fast-paced, remote-first environment where you will identify gaps in existing processes, replace manual workarounds with scalable systems, and bring greater predictability, accuracy, and speed to how the business manages commissions, quotas, and comp plan administration.

In this role, you will gain deep exposure to how incentive compensation data flows end-to-end from our CRM (e.g., Workday) through calculation engines (e.g., You will partner closely with our Incentive Compensation Operations Team, Finance & Strategy, People Ops, and RevOps orgs to understand how work actually gets done today, find the friction points, and build the tooling and workflows that remove them.

This role requires a unique balance: enough technical depth to design and build real automation, combined with the process discipline and cross-functional judgment to know which problems are worth solving first. Identify manual, repetitive, or error-prone steps and prioritize them based on risk, time cost, and business impact.

Systematization & Automation: Design and build automated workflows, integrations, and tooling that replace manual processes from data pulls and reconciliations to approval routing and exception handling. Serve as a hands‑on owner of our Xactly instances (e.g., AI-Enabled Process Automation:



Identify where AI tools and LLM-driven agents can take over manual, repetitive Incentive Compensation work such as exception detection, data reconciliation, plan document review, or answering common comp questions and build the workflows/integrations to put them into production. Partner with IC, Finance & Strategy, People Ops, Revenue Operations, and IT/Data teams to ensure incentive compensation systems are properly integrated, with clean, reliable data flowing between them.

Continuous Improvement Cadence: Set up a repeatable process for the IC team to keep identifying and retiring manual work, as an ongoing discipline of finding the next bottleneck and fixing it. Cross‑Functional Enablement: Act as the go‑to resource translating IC process needs into system requirements, and translating system/data constraints back into practical process recommendations the team can act on.

Operational Excellence: Support urgent, ad‑hoc requests during payout cycles while keeping an eye on the long‑term goal. Building yourself out of the fire‑fighting role by systemizing the fixes.

Professional Experience: 5+ years of experience in incentive compensation, sales operations, revenue operations, or a related systems/process improvement role.

Process Improvement Mindset: A demonstrated track record of finding manual, broken, or inefficient processes and systematizing them, not just documenting problems but building the solution.

SQL & Data Fluency: Hands‑on SQL experience and comfort querying and reconciling data across systems to diagnose process gaps and validate automated outputs. Hands‑on experience building automated workflows using tools such as scripting, workflow/RPA platforms, or ICM systems (e.g., CRM (e.g., Salesforce), HRIS, data warehouses (e.g., BigQuery), and comp management platforms (e.g., Xactly) understanding how data moves between them. Understanding of core comp mechanics (quotas, accelerators, SPIFFs, payout timing) sufficient to spot where a process breaks down or introduces risk.

Bonus Points For: Experience working in a high‑growth SaaS, cloud, or open‑source company, particularly within a public company or an environment undergoing IPO readiness. Proven success working within globally distributed, remote‑first organizations across multiple time zones.





Experience documenting datasets and workflows for Model Context Protocol (MCP) server ingestion, or building AI skills/agents to automate incentive compensation data discovery, exception detection, or reporting. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. ~ Innovation‑Driven – Autonomy and support to ship great work and try new things. ~ Open Source Roots – Built on community‑driven values that shape how we work. ~ Empowered Teams – High trust, low ego culture that values outcomes over optics. ~ Passionate People – Join a team of smart, supportive folks who care deeply about what we do. ~ Balance is Key - We operate a global annual leave policy of 30 days per annum. We will comply with local legislation where applicable. *If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range &

benefits at the beginning of the process. 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. ~ Innovation‑Driven – Autonomy and support to ship great work and try new things. ~ Open Source Roots – Built on community‑driven values that shape how we work. ~ Empowered Teams – High trust, low ego culture that values outcomes over optics. ~ Passionate People – Join a team of smart, supportive folks who care deeply about what we do. ~ Balance is Key - We operate a global annual leave policy of 30 days per annum. We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a robust organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

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📌 Incentive Compensation Systems Manager | Canada | Remote (Winnipeg)
🏢 Grafana Labs
📍 Winnipeg