Total Experience: 10 & Above years

Role Description

- Incident Manager – Data Engineering An Incident Manager in the Data Engineering space is responsible for managing and coordinating the resolution of production incidents affecting data platforms, pipelines, analytics, and reporting systems.
- The role ensures minimal business disruption, timely communication, root cause analysis, and continuous improvement of platform reliability.

Key Responsibilities: Lead and coordinate major incidents impacting data platforms and pipelines.

- Act as the primary point of contact during Sev-1 and Sev-2 incidents.
- Facilitate cross-functional collaboration between Data Engineering, Business Tower and Support teams.
- Drive rapid incident triage, escalation, and service restoration.




- Communicate incident status, business impact, and resolution updates to stakeholders and leadership.
- Conduct post-incident reviews and Root Cause Analysis (RCA).Track and ensure completion of corrective and preventive actions.
- Develop and maintain incident management processes, runbooks, and playbooks.
- Identify opportunities for automation and continuous improvement to enhance platform reliability and resilience.
- Key Skills: ITIL, ServiceNow, JIRA, Stakeholder Management, Problem Solving, and Robust Communication.

📌 Incident Manager (Toronto)
🏢 Tekshapers
📍 Toronto