Job Overview

This role acts as a dual Outside/Inside Sales Representative within a specified territory. As an Outside Sales Representative, the role will develop potential customers and maintain existing customers at projected sales levels by visiting customers in person for a specified number of hours per week. In addition, this position acts as an Inside Sales Representative for a specified number of hours per week and will seek to both increase sales as well as provide enhanced customer service to assigned customer base.

Utilizes telephone, email, and fax to communicate to assigned customer base on a regular basis.

Location: this role services accounts in Metro Vancouver, Surrey, Langley, and other areas when required.

Job Responsibilities

- Delivers on sales targets and responsible for executing targeted number of customer calls and customer emails.
- Inputs orders from customers, upsells customers and services customers within designated customer portfolio.
- Time and territory management to accomplish daily, weekly and monthly sales goals including defining market demographics, competitor analysis, prospecting new business and existing account knowledge.
- Documents and resolves customer complaints.
- Actively seeks to understand customer circumstances and business needs to find creative solutions.
- Communicates with customers in a prompt and courteous manner to identify and capitalize on new selling opportunities and address any issues with the customer’s order.
- Participates with UNFI Sales team to effectively maintain existing accounts, develop new business and address operational issues.
- Provides accurate and complete sales reports to Sales Manager in a timely manner.
- Submits appropriate and timely account information for all new and existing accounts for input into the UNFI information system.
- Attends trade shows, events and participates in UNFI sales training, continuing education regarding company products, services and industry compliances along with other functions.
- Performs other job duties as required.

Education/Certification(s)

Job Requirements

- Post Secondary education in Sales, Marketing, Business and/or equivalent experience in a related field
- Possession of a valid Driver’s license

Experience

- Previous sales experience




- Previous industry experience in the natural/organic CPG space an asset

Knowledge, Skills, And Abilities

- Strong computer literacy in Microsoft Office applications (Excel, Word, Outlook)
- Excellent verbal and written communication skills
- Has previous knowledge of Sales
- Effective communicator in the English language, based on territory requirements
- Strength in ability to read, write and communicate in English
- Aptitude for learning new computer software and related technology & systems
- Knowledge of inside sales strategies, techniques as well as strong sales negotiation skills
- Professional customer-oriented attitude
- Solid time management and prioritization skills
- Attention to detail when entering orders
- Ability to travel to customer locations within the assigned area
- Knowledge of the Natural and Organic food business (preferred)
- Prior Consumer Packaged Goods (CPG) experience considered an asset

Hybrid Role

- This position follows a hybrid schedule. The acceptable split between onsite and remote work is determined by the manager. Hybrid associates may choose to work from an office on a more frequent basis than required.

Travel (major)

- Travel is required up to 75% for this position.

About UNFI: We are North America’s premier grocery wholesaler, delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. A pioneer in natural and organic foods, we are growing and transforming to meet the needs of an evolving workplace. Our 29,000+ employees work across America in our 50 Distribution Centers and corporate offices. Learn more: Organic, Natural and Conventional Food | Wholesale Food Distributors | UNFI

Benefits: Base salary, Hybrid work, Sales Bonus Plan, Health & Dental Benefits offered on first day of employment, Paid Time Off, Company RRSP with employer-matching contributions, employee discount on UNFI products, cell phone,



mentorship program/developmental opportunities.

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process.

- M/F/Veteran/Disability. VEVRAA Federal Contractor.

Compensation

UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position.

Actual

Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.

Benefits For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details.

Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.

UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

📌 Inside Outside Sales Representative (Richmond)
🏢 UNFI
📍 Richmond