Job Title: Intake/Receptionist (Contract from September 1 to December 31, 2026)

Department: Housing

Reports To: Housing Manager and Team Lead, Landlord Engagement, Opening Doors and Housing Retention

Hours of Work: 8:30 a.m. – 4:30 p.m.

Application Deadline: September 1, 2026

Job purpose The Housing Receptionist is the first point of contact to both Housing and CDCD clients seeking assistance and providing administrative support to the Housing team in a professional and courteous manner.

This position will be welcoming and ensuring a positive experience, whether the interaction occurs in person, over the telephone, email or via video conferencing. As a brand ambassador for the agency, the successful incumbent will be the first touch point to greet clients and visitors.

Duties and responsibilities

- Using client-centered, anti-oppression, anti-racism, trauma-informed, gender-based analysis plus+ and strength-based approaches, build relationships and establish rapport with existing community partners, vendors and staff.
- Maintain confidentiality and privacy protection measures for all community partners, vendors staff and clients.
- Promote a high-functioning teamwork setting that is inclusive, harmonious, cooperative, efficient and productive.
- Actively participate and promote a positive workplace culture through agency committee membership and departmental activities. Assess client needs and divert calls/walk-ins to the appropriate staff and program on a timely basis.
- Respond to public inquiries with a client centered approach and provide general information regarding available programs.
- Receive, direct and relay telephone, emails and fax messages.
- Oversee pick-up and delivery of mail.
- Receive and dispatch packages including directing invoices to the finance team.
- Provide administrative support to the Housing Team Leads, Management and Housing team such as managing Housing Team Staples supply order.




- Provide support to the Housing Intake Worker in receiving and logging new HSP applications when required and sending out HSP applications through e-mail to clients when needed.
- When required share referral services with clients and liaise with the different service providers (i.e.

Brain Injury

Association of Canada, John Howard Society, Muslim Welfare Centre, Social Services, etc.)

- Assist in the planning and preparation of Housing meetings, conferences and conference telephone calls.
- Prepare minutes for Housing team meetings.
- Responsible for managing any maintenance service requirements for the fax/photocopier to ensure they are operational.
- Ensure that the fax, photocopier and printers are stocked well with paper, toner cartridges, staples, etc. and when there is a shortage of the items, to liaise with the different service providers and place orders as and when required.
- Maintain a safe and clean reception area by complying with procedures, rules and regulations.
- Participate in promoting a positive workplace culture through committee membership and agency activities.
- Lead for Marketing for Housing team, ability to use Canva to create and promote flyers
- Check website and identify errors, additions or edits
- Other duties as assigned by the Housing Manager or Housing Team Leads.

The job incumbent may be required to perform other duties as assigned

Additional Requirements

- The Housing Receptionist-Administrator will work out of an office environment and will be required to lift up to 20 lbs. Prolonged sitting is required.
- The Housing Receptionist-Administrator will need to be flexible in the case of attending evening and/or weekend meetings and events as required.
- A valid Ontario driver’s license (Class G),



use of a vehicle and insurance with the ability to work in a variety of settings.
- The successful candidate must provide an acceptable Vulnerable Sector Screening and certificate demonstrating proof of full vaccination against COVID-19 prior to commencing employment.
- The physical ability to function effectively in an environment that includes both a normal office and duties being carried out in an external setting.

This job posting relates to an open vacancy. The recruitment process does not involve artificial intelligence or automated decision-making. All candidate assessments and hiring decisions are conducted by human reviewers.

APPLICATION PROCESS: Applicants are requested to submit their resume and a cover letter outlining their strengths, experience and aptitude to fulfill the position requirements.

CDCD thanks all applicants for their interest; however, only those asked for additional information and/or selected for an interview will be contacted.

CDCD is committed to providing equal opportunity to all employees. We strive to create a diverse and inclusive workplace that represents the cultural mosaic of the Durham Region and the communities we serve. We recognize the value that comes from the different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver our mission.

CDCD is strongly committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQIA+ persons, and others who may contribute to fostering innovative ideas and solutions.

As an employer, CDCD has a duty to accommodate potential candidates throughout the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. View all jobs at this company

📌 Intake/Receptionist (Contract from September 1 to December 31, 2026) (Ajax)
🏢 Community Development Council Durham
📍 Ajax