POSITION DUTIES AND RESPONSIBILITIES:

Life Skills Support:.

- Assist clients as needed in developing and maintaining a positive working relationship with professionals in support of ongoing physical, spiritual, emotional, and mental wellness.

- Assist and encourage clients in the pursuit of leisure activities, exercise programs, and community socialization opportunities

- Support clients in management of self, i.e., development and utilization of personal coping strategies, self confidence & community rehabilitation.

- Assist clients in realizing personal daily living goals, both short and long term, to facilitate progression towards independent living and towards the transition to more permanent housing.

- Provide clients with guidance, information, and referrals pertaining to personal finance and legal issues, assist participants in navigating and understating systems processes..

- Support clients in becoming active members of the community at large.

- Act as a positive role model for clients; lead by example.

Program Support

- Develop housing support plans with an emphasis to housing stability factors.

- Develop and maintain relationships with local housing authorities, housing management bodies and private landlords.

- Navigate systems and coordinating services within the community.

- Support and attend court proceedings,



assist clients with accessing legal resources.

- Provide information, resources, and advocacy for clients.

- Accompany clients to appointments to access community resources, affordable housing, financial support, etc.

- Refer clients to community support including medical, educational, mental health, addictions, cultural and other pro social activities.

- Liase with service groups and agencies as required for program services.

- Educate community partners to referral processes and services being offered by the YWCA.

- Establish and maintain qualified relationships with community contacts.

- - On call duties as directed by the Program Managers.

Administrative Support

- Comply with the YWCA Lethbridge &
- District policies and procedures.

- Maintain detailed records according to the YWCA Lethbridge &

- District legal documentation guidelines.

- Maintain clients files and records as per YWCA Lethbridge &

- District guidelines.

- Ensure clients files are complete and up to date, including timely completion of case notes, medication information, progress reports, goals, and any other relevant details.

- Complete all reports and summaries, including monthly statistics, and discharge summaries, in a timely manner according to YWCA Lethbridge &

- District documentation guidelines.

📌 Intensive Case Management Worker - Harbour House (Lethbridge)
🏢 Young Women's Christian Assoc.
📍 Lethbridge