exacare ai is hiring an IT Manager to establish and lead the IT function supporting our Toronto office. This is the company's first dedicated IT hire and a foundational role within the organization. exacare ai's IT workplace, which includes device management, core business systems, office network infrastructure and physical security, is currently administered informally across the Operations and People teams. The IT Manager will assume full ownership of this environment and establish the standards, workflows and support model required to operate it effectively at scale.

This includes determining the appropriate service delivery model, up to and including whether a formal ticketing system is introduced. The IT Manager will be based in Toronto and work from our office three days per week, supporting a local employee population of approximately 50 to 100 people. exacare ai is scaling toward 150 employees across New York, Toronto and Vancouver, and the successful candidate will be responsible for building an IT function capable of supporting that growth. This role is well suited to an experienced IT professional who has owned the full technology surface at a single organization, spanning endpoints, identity, network and end-user support, and who is comfortable operating with a high degree of autonomy.

Administer Google

Workspace, Rippling, SentinelOne, 1Password , and manage access and licensing across the broader software stack Network infrastructure: Own the office network and Wi-Fi, including oversight of the network provider relationship and internal visibility into network performance Office technology: Configure and maintain conference room and AV systems across the Toronto office, and manage employee peripherals including monitors, mice, keyboards, headphones and speakers. Support exacare ai's SOC 2 program,



and own password management and endpoint protection Own access control systems, including the implementation of facial recognition Serve as the primary point of contact for technical support across the Toronto office Building the function: Establish the workflows, service delivery model and processes required to scale IT support as headcount grows Partner with People Operations and Operations on new hire setup, office projects and cross-functional initiatives Support software procurement and vendor evaluation as the technology stack expands A minimum of five years in a comparable IT role, with demonstrated ownership of the full IT environment at an organization with a laptop-based workforce Practical implementation experience with SSO, SAML and SCIM Experience covering the full technology surface at a single organization, spanning endpoints, identity, network and end-user support Building from zero: A demonstrated record of building IT processes and infrastructure from the ground up, with the ability to operate effectively without an established playbook or internal escalation path A proven ability to work through unfamiliar technical problems independently. This is exacare ai's only dedicated IT role, and the successful candidate will research, decide and implement without a mentor or coach to elevate to.

Bonus Points

You have administered Rippling,



Okta or Workday You have Wi-Fi and network administration experience You have experience with physical security and access control systems Competitive salary and equity in a high-growth startup Flexible PTO, take what you need Medical, dental, and vision coverage Great startup culture, including company off-sites The work does not stop when a customer first onboards to our platform. We partner with operators, listening and learning about real problems, and translate that into solutions that help them succeed in practice. We get there by deeply respecting and reflecting on our purpose: to develop software that aids teams in delivering better care.

If this sounds like you, we'd love to have a chat! #About exacare ai exacare ai is a leading health tech company on a mission to build the AI operating system for post-acute care. Our platform turns messy, unstructured referral packets into clear clinical insights and next steps, so teams can make faster, safer placement decisions with less administrative burden. Today, exacare ai powers more than 2,000 facilities, and is growing rapidly.

We recently raised a $30M Series A led by Insight Partners, and are bringing world-class talent together to transform healthcare. If you like building, learning, and want to make a real impact, come join us! About exacare ai exacare ai is a leading health tech company on a mission to build the AI operating system for post-acute care.

Our platform turns messy, unstructured referral packets into clear clinical insights and next steps, so teams can make faster, safer placement decisions with less administrative burden. Today, exacare ai powers more than 2,000 facilities, and is growing rapidly. We recently raised a $30M Series A led by Insight Partners, and are bringing world-class talent together to transform healthcare.

If you like building, learning, and want to make a real impact, come join us! #

📌 IT Manager, Networks (Toronto)
🏢 ExaCare AI
📍 Toronto