Overview TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking

Position: Application Production Support Location: Montreal, QC, H3A 2A6 Duration: 12 Months Job Type: Temporary Assignment Work Type: Onsite Mission And Objectives:

- Provide application and technical support to the critical 24x7 Credits, Working Capital and Asset Finance and Securitization applications.
- Act as a subject matter expert on application architecture, disaster recovery, infrastructure integration.
- Follow Information security and adhere to governance framework for the applications in the platform
- Participate in the application security related projects and manage the server obsolescence and vulnerabilities

Main Responsibilities

- Responsible for production support of client Credits, Working Capital and Asset Finance and Securitizations applications
- Responsible for L1/L2 production support, incident management, problem management, change management including application deployments.
- Supporting data flows between Credit, Working Capital and Asset Finance and Securitization applications and other upstream and downstream systems.
- Supporting Operations team for technical issues
- Participate in the yearly Disaster Recovery, Liveplay and Backup Recovery testing

- Participate in technical projects
- Responsible for coordinating and fulfilling projects support tasks, as well as providing status reports




- Provide expertise on production constraints and environment readiness

- Transversal and Framework
- Maintain application and systems as per the Information Security guidelines.
- Ensure data protection regulations are implemented from a data security standpoint.
- Maintain monitoring, capacity planning and performance tuning of financing solutions applications components
- Understand and document the technical process and data flows
- Participate in the Change Control review meeting to ensure data quality and coordinate approvals
- Manage the Cyberark bypass controls and assess for resolutions
- Facilitate prioritization sessions with stakeholders to clearly rank tasks for focused execution and transparency
- Industrialization of legacy process to be done using AI

- Requirements

Training And Occupational Experience

- Bachelor degree or higher in Computer Science or related fields
- Good understanding of Credits and Working Capital business lines
- Good understanding of Asset Finance and Securitization, Special Purpose Fund/CLO, Residential Mortgage-backed Securities, Commercial Mortgage-backed Securities and Asset-backed Securities business lines .
- Must have at least one of Shell/Perl/Batch/Python scripting skills
- Well versed with incident/problem/change management process
- Excellent verbal and written communication skills




- Good documentation skills advanced knowledge of Excel, Word , PowerPoint
- Valuable understanding of Java J2EE applications
- Good to have infrastructure, MQ, Websphere, Tomcat knowledge
- Good to have ITIL foundation knowledge/certification
- Experience with Unix/Linux/Windows servers.
- Experience with application deployments and installations
- Knowledge of SQL/Pl SQL
- Knowledge of Tools like Jira, ITSM, SN
- Strong multitasking skills and ability to reprioritize tasks

Essential Specific Requirements

- 24/7 availability during On-Call schedule
- Good understanding of Service Now or similar tool and the service management processes
- Understanding of data protection principles
- Ability to work independently and collaboratively within a team

Skills And Behaviours

- Problem solver
- Manage multiple priorities
- Innovative and Agile

TekWissen Group is an equal opportunity employer supporting workforce diversity. TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships. Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.

TekWissen is an equal opportunity employer supporting workplace diversity.

📌 IT Systems Analyst (Montreal)
🏢 TEKWISSEN ®
📍 Montreal