Elevate community service as the Team Lead for Customer Communications at BayCare in Tampa, FL. Drive strategic programs and enhance customer interaction in a full time role.

BayCare is looking for a passionate Team Lead to oversee Customer Communications Specialists. This full-time position entails evaluating, developing, and implementing strategies that align with departmental goals. You will collaborate closely with the Supervisor, enabling exceptional service delivery across our community-focused organization.

Key Responsibilities: • Develop and implement Customer Communication's strategies • Support projects that align with departmental goals • Evaluate performance and foster team development • Collaborate with cross-functional departments • Ensure staff coverage in a 24/7 environment

Requirements: • 6 years of Customer Service experience required • 2 years in Contact Center or Medical Concierge roles • 1 year in a supervisory position • High School Diploma or equivalent mandatory • Preferred: Experience with NICE Suite

Bring your leadership and customer service expertise to BayCare’s Customer Communications team in Tampa. #J-18808-Ljbffr

📌 Team Lead in Customer Communications Tampa (Winnipeg)
🏢 BayCare Health System
📍 Winnipeg