Drive customer satisfaction as a Customer Experience & Order Quality Coordinator in a leading promotional products company. Eliminate errors and enhance service for complex orders.

With a 5-Star, A+ rating as a supplier, this position emphasizes customer service and operational ownership of orders. You will lead efforts to improve communication and processes while collaborating with multiple departments to support a fantastic customer experience. Your leadership will ensure accountability and quick resolution of issues.

Key Responsibilities: • Lead team to value and engage customers • Address complex orders for WOW-level service • Streamline service standards and workflows • Own monitoring of order accuracy and escalations • Implement sustainable process improvements

Requirements: • Degree from college or university required • Experience in administration and customer service • Skills in root-cause analysis • Proficiency in performance management • Ability to oversee order flows and timelines

Support team growth and customer success to achieve higher satisfaction ratings. #J-18808-Ljbffr

📌 Order Quality & Customer Service Lead (Winnipeg)
🏢 Aztex Enterprises
📍 Winnipeg