About Lighthouse Integrations

At Lighthouse, we help businesses navigate and leverage their technology so they can focus on what they do best. We are a collaborative, in-person team based in Victoria, BC. This is more than just your standard helpdesk role, it is a launchpad. You will work alongside experienced professionals, gain hands-on experience in real customer environments, and develop tangible skills in two of the fastest-growing areas of technology: Cybersecurity and AI Implementation.

The Role

We are looking for a naturally curious and motivated Junior Technical Support Specialist. If you have recently graduated, have foundational IT support experience, or are the kind of person who is always tinkering with technology and eager to learn, this is the place for you.

Your day-to-day will involve rolling up your sleeves to solve foundational IT issues for our clients, while simultaneously shadowing and assisting our senior team on advanced security and automation projects.

What You Will Do

- Provide friendly, first-line technical support to clients via phone, email, and remote sessions.
- Troubleshoot and resolve basic hardware, software, and network connectivity issues.
- Assist with user administration tasks, including Microsoft 365 onboarding and password resets.
- Document issues, steps taken, and resolutions clearly in our ticketing system.
- Support senior staff in deploying cybersecurity protocols and AI automation tools for clients.
- Continuously learn and adapt to new technologies and client environments.





What You Bring to the Table

- Location: You are currently based in Victoria, BC, and excited to work in an in-person, team-oriented office environment.
- Technology Foundations: A solid baseline understanding of Windows operating systems, Microsoft 365, and basic networking concepts.
- Problem-Solving: You use logic to isolate problems and aren't afraid to research solutions when you get stuck.
- Communication: You can explain technical concepts to non-technical people with patience and empathy.
- Curiosity & Coachability: You take feedback well, ask great questions, and are genuinely passionate about advancing your career in technology.

Bonus Points If You Have:

- Previous customer service experience (in any industry).
- A relevant IT diploma, degree, or foundational certifications (like CompTIA A+, Network+, or Microsoft fundamentals).

Why You’ll Love Working Here

- Prime Location: Enjoy coming to work at our beautiful downtown Victoria office situated right on the water.
- Collaborative Culture: Work alongside a close-knit, supportive team of like-minded professionals who are passionate about tech.
- Real Room to Grow: We invest in our people. We value potential and actively provide the hands-on training and mentorship needed to advance your career.
- Commuter & Active Lifestyle Perks: Take advantage of our secure bike storage, end-of-trip facilities, and an on-site office gym to easily cycle to work or get a workout in during your day.

📌 Junior Technical Support Specialist (Victoria)
🏢 Lighthouse Integrations
📍 Victoria