Sales Associate/Keyholder

RUNDOWN

To maximize sales of cannabis products to customers by providing advice, information, and instruction, while achieving excellence in sales and customer service.

KEY RESPONSIBILITY

- Sales Expectations
- Opening and closing the store, including alarm/security procedures
- Maximizes sales and awareness of promotional programs
- Identifies customers’ needs and sells through education
- Promotes sales of cannabis products; provides information on new or existing products
- Stay up to date with product knowledge.
- Ensuring everyone on the premises is legal age
- Maintaining inventory and stock room and reporting discrepancies right away
- Abide by company and provincial regulations for cannabis and associated products
- Complete task list assigned by Management Member and any other task as required

CUSTOMER EXPERIENCE
- Promote a positive environment for customers and coworkers
- Provides superior customer service
- Builds customer loyalty by promoting Holland daze program
- Resolves customer complaints within guidelines

OPERATIONS
- Exhibits and promotes the company’s products and services and provides information to interested parties
- Attends education sessions and learn through other online offerings to ensure product knowledge is current and up to date ie. YouTube, etc.
- Adheres to Holland Daze operation standards
- Demonstrates a professional image, including clean and complete image guidelines, uniform with name badge
- Ensure workplace is clean, organized, and ready for business at all times.

GENERAL




- Complies with all health and safety regulations
- Complies with all store and provincial policies and procedures
- Complies with loss prevention policies and procedures and ensures they are executed in the department
- Acts professionally at all times

QUALIFICATIONS
- Planning, Judgment and Decision Making
- Independent thinking and decision–making when dealing with customer issues and devise appropriate solutions
- Minimum age of 19
- CannSell Training Certificate (Must Have)
- Criminal Background Check

EXPERIENCE
- A positive knowledge of various cannabis products
- Minimum of 1-2 years of Sales/Customer services related
- Commitment to providing excellence in customer service
- Punctual and reliable
- Customer service oriented

AVAILABILITY
- Has to be flexible which include weekends and evenings

PHYSICAL REQUIREMENTS
- Ability to lift up to 45 pounds
- Ability to climb ladder
- Ability to bend and stretch to stock shelves
- Stand for a long period of time

Part-time hours: 8-24 per week

Benefits

- Flexible schedule
- On-site parking
- Store discount

Schedule:
- 10 hour shift
- 8 hour shift
- 6 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed

Experience:
- Customer service: 1 year (preferred)

Licence/Certification:
- Cannsell certificate (required)

Pay: From $19.00 per hour Expected hours: 8.0 – 28.0 per week

Benefits

- Flexible schedule
- On-site parking
- Store discount

Experience:
- Customer service: 1 year (preferred)

Licence/Certification:
- CannSell (required)

Work Location: In person

📌 Keyholder Holland Daze (Wasaga Beach)
🏢 Holland Daze
📍 Wasaga Beach