Position Responsibilities:Set up and administer new loans, restructures, and process related transactions for Account ManagersAnalyze and interpret various loan documents, both personal and corporate, including but not limited to Business Declarations, Officer CertificatesCreate and maintain strong working relationships with our internal and external clients, striving to exceed customer expectations as measured through our customer surveys and service level agreement resultsMeet or exceed quality and productivity targetsAddress complex and escalated queries from internal and external clients (including but it’s not limited to advisors, lawyers, sales teams, etc.)Respond to queries in a timely, accurate and professional mannerMeet and exceed defined service level agreementsRequired Qualifications:Bilingual (French & English) is required- The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of QuebecKnowledge of Specialized Lending products - IFA's, CSV's, IRP's, ALOCKnowledge of Manulife Bank systems - AWD, Pplus, ManuKnow, SalesforceSuperior Customer Service SkillsPreferred Qualifications:Completion of a University Degree or College Diploma in a related field (Paralegal or Law clerk designation or completion of a Legal Assistant program) is an assetWorks well in a team environment with colleagues in multiple locationsExcellent analytical and problem-solving capabilitiesSuperior written and oral communication skillsExcellent organizational and time management skillsDemonstrated ability to work in a high-volume,



fast-paced environmentAbility to make decisions and be accountable for the decisionsBenefits:Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness advantages, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal and sick days, and we offer the full range of statutory leaves of absence.Salary Range:Montreal, Quebec - Hybrid - Salary range is expected to be between $52,650.00 CAD - $87,750.00 CADEqual Prospect Employer:Manulife is an Equal Prospect Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.Additional Information:The role being advertised is an existing vacancy.#J-18808-Ljbffr

📌 Bilingual Account Support Officer - C$52,650 - C$87,750 A Year (Winnipeg)
🏢 Manulife
📍 Winnipeg