Job Title: Office Team LeadJob DescriptionResponsibilitiesNotify customers promptly of service difficulties, including refused shipments, late or incomplete shipments, and incomplete paperwork.Monitor missed pickups and on-time delivery performance and notify the appropriate personnel to reschedule or address service gaps.Provide accurate and timely responses to customer inquiries related to service, shipment tracing, and proof of delivery (PODs).Check with operations daily to identify priority issues such as service failures, refused deliveries, damaged freight, or missing freight, and communicate these to customers at the start of the day.Create freight bills and process orders, forms, applications, and requests as required to support daily operations.Update internal forms and reports to ensure information is current, accurate, and accessible to relevant stakeholders.Manage and maintain customer accounts, ensuring information is accurate and service expectations are clearly understood and met.Print bills of lading for missed deliveries as required throughout the day to support re-delivery and documentation needs.Book delivery appointments with specified receivers and coordinate schedules to support efficient delivery operations.Communicate with interline carriers to confirm shipment status and relay updates to customers and internal teams.Lead departmental staff and functions, providing direction, support, and guidance to ensure team performance and service quality.Answer incoming telephone calls and provide professional, courteous assistance to customers, partners,



and internal teams.Work occasional extended hours as required to meet operational needs and customer requirements.Perform any other reasonable duties assigned or directed by management to support the continued financial success and operational efficiency of the organization.Essential SkillsMinimum 2 years of experience working in a customer service role.Minimum 1 year of experience working in a managerial or team lead role, including oversight of direct reports.Experience in transportation or logistics operations.Proficient knowledge of Microsoft Outlook, Word, and Excel.Experience and knowledge of customer service principles and practices.Experience with logistics processes and terminology.Ability to communicate effectively both orally and in writing.Strong analytical and mathematical skills to interpret data and resolve issues.Strong organizational skills and high attention to detail.Ability to meet deadlines in a fast‑paced environment.Excellent problem‑solving skills with the ability to resolve issues effectively and efficiently.Demonstrated ability to motivate and engage team members.Additional Skills & QualificationsExperience working in a logistics environment.Familiarity with TruckMate or similar transportation management systems.Experience with Excalibur or similar logistics/operations software.Customer‑focused mindset with a strong commitment to service quality.Confident and engaging personality that supports positive team dynamics and customer interactions.Work EnvironmentThis is a full‑time, on‑site role with a schedule of Monday to Friday, 8:00 a.M. to 4:30 p.M. You will work in an office setting closely connected to logistics and transportation operations, collaborating with a fairly new and growing team that currently includes four customer service representatives and two team members on the pick and pack side. The environment is energetic and fast‑paced, with frequent interaction via phone and email, and regular coordination with operations and interline carriers. Occasional extended hours may be required to support business and customer needs.Job Type & LocationThis is a Contract position based out of Calgary, AB.Pay and BenefitsThe pay range for this position is $25.00 - $27.00/hr.Workplace TypeThis is a fully onsite position in Calgary, AB.Equal OpportunityThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.Reasonable AccommodationIf you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected].#J-18808-Ljbffr

📌 Office Team Lead - $25 - $27 An Hour (Winnipeg)
🏢 Aston Carter
📍 Winnipeg