- Job Title: Customer Care Representative (Korean Speaker)
- Employer: Connex Global Communications Inc. dba PhoneBox
- Work Location: 658 Seymour St. Vancouver, BC V6B 3K3
- Business Address: Same as above
- Terms of employment: Permanent, Full time

- Start Date: ASAP

- Number of Opening: 4
- Working hours: 40 hrs/week for Full Time.
- Language preferred: Korean, English.

Job Duties:

- Receiving and processing inquiries for account changes and customer care topics over phone, livechat, email, and SMS texts
- Follow and respond to inquiries based on guidelines provided by customer care manager
- Respond to inquiries in a timely and professional manner
- Assist management with administrative duties
- Process payment related duties and assist in managing inventory of devices and SIM cards
- Ensure that all communications are returned/responded to within 24 hours or by the next business day to maintain efficient information flow
- Process online activations, suspensions, restoration, and other account changes following guidelines in timely manner
- Reporting concerned items daily to the manager and write the weekly report on tasks performed and expectations for next week.
- Maintaining information on clients’ account on BoxOne




- Contacting clients on Home internet related issue
- Process sales call to existing / potential clients related to Home internet product

Job Requirements

- Minimum education requirement is a secondary school
- General office/administrative skills, with above-average writing skills
- Good English proficiency, written and verbal
- Good communication and relationship-building skills in multicultural workplace
- Handle customer inquiries, complaints, billing questions and payment issues/services

We thank you for your application; however, only candidates selected for an interview will be contacted. Full-time hours: 40 per week

Job Types: Full-time

Salary: $19.00-$24.00 per hour / depending on experience

Expected start date: ASAP

Job Types: Permanent, Full-time

Pay: $19.00-$24.00 per hour

Benefits

- Casual dress
- Dental care
- Extended health care

Ability to commute/relocate:
- Vancouver, BC V6B 3K4: reliably commute or plan to relocate before starting work (preferred)

Education:
- Secondary School (preferred)

Experience:
- Customer Support & Client Services Occupations: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

📌 Korean Speaking Customer Service Representative (Vancouver)
🏢 PhoneBox
📍 Vancouver