Who we are mobileLIVE is one of the fastest-growing IT Services and Consulting companies in Canada and serves some of the most iconic brands, including Google, Loblaws, Staples, Telus, Bell, Rogers, CIBC, BMO, CMLS, Fossil, Fitbit and more.

Over the last decade, we have achieved 100% client retention and earned more than 20 notable industry recognition. This reflects our reliability in delivering what we promise and the quality we bring to every engagement.

Join our growth-driven culture and help us lead, innovate, and simplify. We are looking for a team members who embody our values:

- Empathetic - we listen, we understand, and are considerate of everyone

- Persevering - we don't give up on challenges or people and go all the way
- Inclusive - we value everyone and their perspectives
- Reliable - we deliver what we promise, and more

- Innovative - we make things better than they were yesterday

The role In this role, you'll partner closely with Product, Engineering, Research, and Design leaders to shape product strategy, define experience vision, and deliver accessible, scalable, high-quality solutions.

Through leadership in UX strategy, design execution, and cross-functional collaboration, you'll drive measurable customer and business outcomes while raising the overall quality and maturity of the product experience.

What Success Looks Like

You will be successful if you:

- Deliver measurable improvements to customer and business outcomes across complex initiatives.
- Raise the overall quality, consistency, and maturity of the product experience.
- Establish UX standards and scalable design-system patterns that others adopt.
- Influence product direction through strong design rationale and customer insight.
- Build strong, trusted partnerships across Product, Engineering, and Research.

You will Lead UX Strategy & Execution

- Lead complex, end-to-end UX initiatives from discovery through delivery, including journey mapping, user flows, information architecture, wireframes, prototyping, and high-fidelity design.
- Translate business objectives, customer needs, and strategic priorities into scalable experience solutions that drive measurable outcomes.
- Manage multiple high-impact initiatives independently, balancing customer, business, and technical needs with minimal oversight.

Elevate Quality & Craft

- Establish and uphold UX quality standards across initiatives, including design reviews, implementation guidance, and design QA.




- Champion accessibility and responsive design best practices, ensuring compliance with AODA/WCAG standards.
- Drive the adoption, evolution, and governance of the design system, contributing scalable patterns, components, and best practices.

Drive Insight & Optimization

- Lead usability testing, experimentation, and optimization efforts, leveraging research and behavioural data to inform decisions.
- Synthesize analytics, customer feedback, and research insights to identify opportunities and continuously improve experiences.

Influence & Collaborate

- Influence product direction by communicating design rationale, trade-offs, and customer insights to stakeholders and leadership.
- Partner with Product Owners, Engineering Leads, and cross-functional stakeholders to shape experience strategy, roadmap priorities, and solution direction.

Who you are

- 6 to 8 years of product design experience, including leading UX and interaction design initiatives across responsive web, mobile applications, and complex digital platforms.

- Strong portfolio demonstrating end-to-end design leadership, strategic thinking, and measurable business impact.
- Strong visual and UI skills, including layout, typography, colour, spacing, and component-based design systems, with a keen eye for detail and craftsmanship.
- Expert proficiency in Figma, including design systems, component libraries, and advanced prototyping.

- Deep expertise in usability, interaction design, accessibility standards, and scalable UX patterns across complex digital ecosystems.
- Experience leading UX research, usability testing, analysis, and insight synthesis to inform product direction.
- Experience leveraging analytics and user behaviour data (e.g., Adobe Analytics, Quantum Metric, or Google Analytics) to inform product strategy and design decisions.

- Experience operating within Agile product teams, using tools such as Jira to support planning, delivery, and collaboration.
- Working knowledge of front-end technologies and development constraints, with experience using CMS platforms such as Contentful.




- Experience leveraging AI-powered tools like Figma AI and Copilot to accelerate research, ideation, prototyping, design execution, and design QA.

- Strong leadership, communication, and stakeholder management skills, with the ability to influence decision-making and drive alignment.
- Proven ability to operate autonomously and lead initiatives in fast-paced, cross-functional environments.

Nice to Have

- Experience designing eCommerce or service-based customer experiences.
- Experience in retail, telecommunications, or other customer-facing digital environments.
- Experience leading A/B testing, experimentation, or conversion optimization initiatives.
- Experience designing for personalization, recommendations, or adaptive user experiences.

What to expect

Besides Market-competitive salary and working for one of Canadas Best Managed and Top 50 Technology Companies, you should expect:

- Purposeful Work: autonomy, resources, and time you need to do what matters for our clients and most importantly - you
- Positive Environment: recognition coupled with a flexible environment that celebrates diversity, inclusivity and encourages everyone to achieve their best

- Growth & Development: opportunities to grow professionally and personally through mentorship, training, and development programs
- Transparency & Trust: direction, purpose, mission, and expectations are never a secret; you will always know where you stand as well as where you are going
- Exclusive Perks: discounts on shopping, the gym, insurance, mobile phone plans, not to mention an office smoothie bar and enough coffee to make you vibrate

- Meaningful Benefits: life happens. You will get health, dental, vision, disability, travel insurance, and much more all covered by us
- Unforgettable Events: team bonding, BBQs, office lunches (pizza, always pizza), gala dinners, and any other excuse to have fun

Inclusion and equal opportunity employment mobileLIVE is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status, or any other legally-protected factors.

Disability-related accommodation during the application process is available upon request.

Are you ready to join the award-winning team and help us accelerate digital transformation?

📌 Lead Product Designer (Toronto)
🏢 ML arteka
📍 Toronto