Who is Grill Hero?

What began as a small summer venture has grown into North America’s trusted brand for providing premium cleaning, repair, and maintenance for the spaces and appliances that bring people together. In doing so, Grill Hero is helping people get the most out of their cooking experiences by bringing families and friends together around food to create lasting memories.

Our HERO Values

Grill Hero operates with a commitment to our HERO values, which guide everything we do:

- Honesty: Integrity is the foundation of trust with our customers and teammates.
- Empathy: We genuinely care about the experiences we create and the people we serve.
- Reliability: Our customers can count on us to deliver exceptional results, every time.
- Openness: We embrace feedback, adapt to change, and constantly strive for growth.

These values are more than words, they’re the driving force behind our success and the experiences we deliver. A Day in the Life

As a Lead Technician at Grill Hero, you serve as a technical and operational leader in the field. You perform advanced cleaning, repair, maintenance, and touch-up services while providing on-site leadership and technical support to the team. You coach and mentor service technicians, support daily scheduling and workflow coordination, resolve escalated customer concerns, and reinforce company SOPs, safety protocols, and quality standards.

This hybrid player-coach role balances hands-on service delivery, employee development, customer experience, and revenue growth through upselling, rebooking, and local sales and marketing initiatives.

Success in this role means operational excellence on every job, stronger technician performance, elevated customer satisfaction,



and revenue growth through effective upselling and rebooking.

Core Responsibilities

- Is a Brand Ambassador that role models and coaches the HERO value behaviours
- Daily Huddles with Service Technicians
- Ensure Zero Cancellations/No Shows and dispatch Technicians accordingly.
- Perform advanced cleaning, repair, maintenance, and touch-up services for barbecues, ovens, and related appliances.
- Act as the on-site leader and technical expert, answering technical and service-related questions to ensure quality outcomes.
- Coach, mentor, and train service technicians through on-the-job support, constructive feedback, and performance coaching.
- Support daily scheduling, workflow coordination, and resource allocation to improve job efficiency and team productivity.
- Handle escalated customer concerns professionally and provide timely, customer-focused resolutions.
- Ensure strict adherence to company SOPs, safety protocols, quality standards, and core processes.
- Identify upselling and rebooking opportunities and help the team convert them into revenue growth.
- Support and execute local sales and marketing initiatives that drive performance in local markets.
- Contribute to team development, operational excellence, customer satisfaction, and continuous improvement.

You’re Great At

- Delivering expert-level cleaning, repair, maintenance,



and touch-up services
- Acting as an on-site technical expert and dependable field leader
- Coaching and mentoring technicians to improve skills and performance
- Building trust with customers and resolving escalated concerns professionally
- Organizing schedules, coordinating workflows, and allocating resources effectively
- Identifying upselling and rebooking opportunities that support revenue growth
- Communicating clearly and working collaboratively across the team
- Maintaining high standards for quality, Health & Safety, reliability, and attention to detail

Qualifications

- 1+ years of leadership experience in a technical, service, or customer-service role
- Proven experience cleaning, maintaining, and repairing barbecues, ovens, appliances, or similar equipment
- Robust communication and interpersonal skills
- Demonstrated ability to lead, coach, and inspire a team
- Solid attention to detail and commitment to safety
- Ability to follow company processes, policies, and SOPs
- Must have reliable, insured vehicle for all working hours
- Weekend availability

Benefits

- Leadership training and career advancement opportunities
- Health and dental benefits for full-time positions
- Performance-based incentives
- Dynamic, team-oriented culture

Job Type

- Full-time
- Weekend availability required

Compensation

- Starting at $22/hour + tips + performance-based incentives (most earn $24-$27/hour)
- Performance bonuses and incentives
- Tips
- Mileage incurred during operations is compensated in addition to hourly pay

Pay: $22.00-$27.00 per hour Expected hours: 20.0 – 40.0 per week

Work Location: In person

📌 Lead Technician (Toronto)
🏢 Grill Hero
📍 Toronto