CLK 12R - Customer Service Representative - Amended - (123617)Salary Range: $57,699.62 - $65,135.07 annuallyClose Date: 6/3/2026The TeamYou’ll be joining the In‑Person Services Team – as a Customer Service Representative at an established Service Delivery office. This role is part of a agile and diverse team that values inclusivity and collaboration. In this public‑facing position you’ll work closely with a variety of colleagues who provide exceptional service to the community. We are committed to fostering a workplace where everyone feels valued and supported, and we encourage applicants from all backgrounds to apply.The RoleIn this role, you’ll be responsible for helping people in‑person, by phone, and through digital channels. You’ll handle tasks such as data entry, reviewing applications, processing payments, and offering solutions that follow government guidelines. Your work will have a direct impact on the lives of British Columbians by delivering kind, helpful, and inclusive service that truly makes a difference. We are committed to providing “Service with Heart” to everyone we serve.QualificationsEducation and Experience RequirementsGrade 12 graduation or equivalent (such as B.C. Adult Graduation Diploma [BCAGD], G.E.D., etc.).Experience providing inclusive customer service to a diverse clientele.Experience delivering service excellence in a high‑volume, fast‑paced, rapidly changing environment, through in‑person, virtual technologies and telephone interactions.Experience using digital applications/databases to search for and record information.Experience in word processing/data entry and using computer applications such as MS Word,



Outlook and Excel.Preferred QualificationsExperience with conflict resolution and de‑escalating emotionally charged situations.Experience providing services to clients experiencing poverty, substance use, and/or mental health concerns.Experience maintaining administrative files and record keeping.Experience delivering service in a regulated and/or legislated public service sector environment (such as municipal, provincial, federal), while following processes and procedures.Customer service training and/or certification.Experience handling financial transactions from the general public (such as payment processing, cash handling).Additional years of experience in any of the above requirements and/or preferences.Willingness StatementsWillingness to travel occasionally to provide relief coverage to other work sites (Service BC centres, exam locations, etc.).About this PositionThere are currently five permanent full‑time positions available – two in Cranbrook, one in Creston, and two in Fernie/Sparwood. These positions have full‑time in‑office requirements. Employees of the BC Public Service must be located in BC at the time of employment. A Criminal Record Check (CRC) will be required.Working for the BC Public ServiceThe BC Public Service is committed to creating an inclusive workplace to represent the population we serve and to better meet the needs of our citizens. We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. The Indigenous Applicant Advisory Service is available to Indigenous applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.#J-18808-Ljbffr

📌 Clk 12r - Customer Service Representative -Amended - $57,699.6 - $65,135.1 A Year (Winnipeg)
🏢 BC Public Service
📍 Winnipeg